Guidelines

G505:1998 Development of Telecommunications Industry Consumer Codes
Provides guidelines to assist Communications Alliance Working Committees in determining what matters should be considered when drafting new or revised Consumer Codes.
G510:1998 Development of Telecommunications Industry Operations Codes
Provides a framework for the development and operation of industry operations codes
G511:1998 1800/13/1300 Number Portability - Network Plan
Specifies agreed network arrangements for the provision of 1800/13/1300 number portability.
G516:2014 Participant Monitoring of Voice Communications
The Guideline provides assistance in the practical application of interception and privacy legislation to the listening to and recording of voice communications.
G517:2014 Monitoring of Communications for Network Operation and Maintenance
Provides recommended procedures for industry monitoring and recording of voice communications when installing, operating or maintaining a network.
G522:2016 Calling Number Display
The Guideline addresses privacy issues raised by Calling Line Identification (CLI) and Calling Number/Name Display (CND) and was proposed in light of the Government’s de-regulatory commitments and the principles espoused in the Communications Alliance “Framework for Customer Information Provisions”.
G538:1999 Interconnection Model
Describes the interconnection arrangements in Australia for circuit switched networks.
G545:2000 HFC Network RF Signal Egress Monitoring
Defines parameters and methods for frequency co-ordination between different HFC systems that are close to one another.
G557:2014 Location Information for Emergency Calls
A pack of 5 compressed files (3,621KB) that define the SMSAs for use in the interim signalling of mobile caller location and 3 digit 'ABC' codes for caller location.
G561:2009 Mobile Number Portability Network Plan for Voice, Data and Fax Services
Defines the industry agreed call handling arrangements to support mobile number portability.
G563:2001 Supporting arrangements for the supply of Digital Subscriber Line (DSL) Customer Equipment
Sets out the information about DSL CE that should be made available to consumers and retailers and a process for suppliers of DSL CE to be able to verify interoperability.
G565:2009 Mobile Number Portability Network Plan for SMS
ACIF G565:2001 specifies industry agreed routing arrangements to enable correct delivery of inter-carrier SMS.
G567:2015 Switchless Multibasket Billing Redirection
In 2015 a minor revision was conducted to remove sections on Customer Authorised Representative and Information provided to the End User by the GSP, the intent of both of which were captured in the Customer Authorisation Industry Guideline (G651:2015).
G571:2002 Building Access Operations and Installation
Defines standardised processes for the installation of telecommunications infrastructure in multi-tenanted buildings e.g. office blocks, apartment buildings.
G572:2007 Unconditioned Local Loop Service Fault Management
Describes processes for service providers to record, track and resolve customer and network ULLS faults and to restore services.
G573.1:2009 Mobile Number Portability IT Specification Part 1: Transaction Analysis
Identifies the functional and technical baseline requirements for the support of Mobile Number Portability.
G573.1:2009 Appendix E - XML Messaging Formats
Identifies and defines the XML format for the MNP intercarrier messaging.
G573.2:2009 Mobile Number Portability IT Specification Part 2: Architecture and Messaging Requirements
Specifies the requirements for the Messaging Nodes of the MNP Messaging Platform.
G573.3:2010 Mobile Number Portability IT Specification Part 3: Common Network
Defines technical specifications for interfacing with and the behaviour of a Single and Multiple Provider Private IP Network for MNP.
G574:2009 Mobile Number Portability - Customer Information
Provides guidance for Suppliers on ongoing customer information provision about Mobile Number Portability.
G575:2009 Mobile Number Portability Ported Number Register
The Register is required to enable routing of calls following Mobile Number Portability and updates of systems.
G577:2009 Mobile Number Portability Testing Strategy for Voice, Data and Fax Services
Describes the network testing for voice, fax and data services to be conducted for mobile number portability.
G578:2009 Mobile Number Portability Testing Strategy for SMS
Describes the network testing to be conducted for mobile number portability for SMS.
G579:2015 Mobile Number Portability Operations Manual
Sets out the arrangements for MNP processes between organisations in the implementation of Mobile Number Portability.
G591:2006 Telecommunications in Road Reserves - Operational Guidelines for Installations
Provides guidance to Road Authorities and Carriers on the installation, maintenance and safety issues associated with telecommunications in road reserves.
G592:2009 Mobile Number Portability IT Test Strategy
Provides the framework for new participants in Mobile Number Portability to undertake Industry Testing.
G593:2009 Mobile Number Portability IT Test Plan
Details the test components required for a new industry participant to successfully complete MNP testing with all current participants.
G596:2013 Communication Support for Emergency Response
Provides a procedure for the cooperative handling of incidents that require the coordination and communication support of Emergency response.
G597:2005 Pre-selection Operations Manual
Defines the arrangements for the implementation of pre-selection processes between Service Providers.
G598:2003 Pre-selection Billing Information Specification
Specifies the files, records and operational details of the interface supplying the customer billing information between Service Providers following the customer's use of an Override Code.
G599:2005 Pre-selection IT Specification
Specifies the file formats and field population rules required to facilitate the pre-selection related transactions described in the Pre-selection Code.
G600:2016 Allocation of Eligible Party Identification Codes
Specifies the processes and procedures for the application for and the allocation of Eligible Party Identification Codes for use between service providers.
G602.1:2016 Local Number Portability IT Specifications and Operations Manual Part 1 - General, Give Back and Ported Local Number Register Processing
Defines operational arrangements and IT Specifications for the implementation of Local Number Portability processes between Carriers and CSPs.
G602.2:2016 Local Number Portability IT Specifications and Operations Manual Part 2 - Category A Processing
Defines the Category A Processing arrangements and IT Specifications for the implementation of LNP between Service Providers.
G602.4:2016 Local Number Portability IT Specifications and Operations Manual Part 4 - Category C Processing
Defines the Category C Processing arrangements and IT Specifications for the implementation of LNP between Service Providers.
G602.5:2013 Local Number Portability IT Specifications and Operations Manual Part 5 - Category D Processing Defines the Category D Processing
Defines the Category D Processing arrangements and IT Specifications for the implementation of LNP between Service Providers.
G603:2013 Local Number Portability IT Test Strategy
Defines the framework for testing of IT Specifications associated with LNP.
G604:2013 MNP Ongoing Test Plan for Voice Fax and Data Services
Defines the ongoing MNP specific testing recommended to be performed by new PSDs and Mobile Carriers.
G605:2002 Inter-Network ATM Services
Guideline for the connection of networks based on Asynchronous Transfer Mode (excludes User-Network Interface signalling).
G606:2002 SMSA Register - Management Processes
Defines the processes and procedures relating to the management of the Standardised Mobile Service Area (SMSA) Register (ACIF G557).
G608:2004 EIE Infrastructure Common Network Specification
Specifies the requirements of the EIEnet to provide interconnectivity for electronic information exchange between participants.
G610:2003 The superseding of ACA TS 001-1997 by AS/NZS 60950:2000
Provides background to customer equipment safety standardisation, a summary of the review process and the impact on consumers and industry.
G611:2002 Privacy Protection in ACIF Publications
Provides guidance to assist Communications Alliance in ensuring that its documents meet privacy requirements.
G612:2012 Customer Requested Barring
Defines the customer requested blocking of access from a customer's telephone service to a Service Provider's service.
G613.1:2016 Local Number Portability IT Test Plan Part 1
Provides the basic framework for testing general LNP functionality and new participants to LNP.
G613.2:2016 Local Number Portability IT Test Plan Part 2 - Category A
Provides the basic framework for testing general LNP functionality and new participants to LNP.
G613.4:2016 Local Number Portability IT Test Plan Part 4 - Category C
Provides the basic framework for testing general LNP functionality and new participants to LNP.
G613.5:2013 Local Number Portability IT Test Plan Part 5 - Category D
Provides the basic framework for testing general LNP functionality and new participants to LNP.
G614:2003 Integration Testing Strategy for ACIF C515:2002 Pre-Selection
Defines the framework for the testing of IT Specifications prior to the implementation of ACIF C515 Pre-selection Code and associated Guidelines.
G615:2003 Inter-carrier Test Plan for ACIF C515:2003 Pre-Selection
Specifies the detailed IT Test Plans required to be successfully completed prior to the implementation of ACIF C515:2005 Pre-selection Industry Code and associated Guidelines.
G616:2013 Acoustic safety for telephone equipment
This Guideline provides guidance to reduce the risk and severity of acoustic shock.
G618:2004 Approval of Non-Deployment Class Systems under ACIF Industry Code C559
Describes the process for proposing Non-Deployment Class Systems and gives detailed requirements for the information which must be submitted by the proposer.
G619:2007 IPND Data
Provides assistance to Data Providers and Data Users in ensuring the accurate capture and entry of data into the Integrated Public Number Database.
G621:2004 EIE Compliance Standards
Identifies the EIE Compliance Standards and introduces and explains the steps required for an Application Provider to setup an application using EIE infrastructure.
G622:2004 EIE Administration Node Connectivity Testing
Provides the basis of the framework for new Participants to undertake successful EIE connectivity testing with the EIE Administration Node.
G623:2005 Regulatory adoption of Customer Equipment safety requirements
Output of a review of the Standards and regulatory arrangements for customer equipment (CE) safety in Australia.
G624:2005 Network interface voltage levels
Provides guidance for designers of customer equipment (CE) and test laboratories, indicating the minimum voltage levels that should be supported for each category of CE.
G627:2014 Operational Matrices for Reporting on Accessibility Features for Telephone Equipment
The Guideline provides matrices against which equipment suppliers report on the accessibility features of their equipment.
G630:2006 Accessibility of Payphones
Provides guidance in the design and provision of payphones to ensure their accessibility for people with disabilities.
G632:2012 Quality of Service parameters for networks using the Internet Protocol
This Guideline defines a number of IP Network QoS Classes, including performance expectations for each class, and methods of ‘marking’ packets to signal to a receiving network which IP Network QoS Class is expected to be applied to the packet as it travels through the network.
G633:2012 Quality of Service for networks using the Internet Protocol - Test methods
This Guideline recommends test methods for the IP Network QOS Classes defined in G632.
G634:2013 Quality of Service parameters for Voice over Internet Protocol (VoIP) services
This Guideline recommends Quality of Service (QoS) categories and identifies influencing impairments for Voice over Internet Protocol (VoIP) Services within Australia.
G635:2013 Testing Arrangements for Quality of Service Parameters for Voice over Internet Protocol (VoIP) Services
This Guideline recommends testing methods for G634 i.e. testing arrangements for Quality of Service (QoS) parameters for Voice over Internet Protocol (VoIP) Services independent of the network delivery access or mechanism.
G639:2012 Mobile Premium Services Mandatory Information Industry Guideline
Provides guidance to suppliers of Mobile Premium Services on how to interpret and comply with the Rules defined in C637.
G640:2015 Prepaid Calling Card Guideline
Designed to assist providers of Prepaid Calling Cards with the implementation of appropriate consumer protections with regards to advertising and complaints handling.
G642:2016 Installation of Broadcast Cabling and connection of Digital Broadcast Equipment to a Telecommunications Network
Provides guidance for installation of Broadcast Cabling and digital broadcast interfaces used with Digital Broadcast Equipment intended for connection to a Carrier’s or Carriage Service Provider’s Telecommunications Network.
G645:2017 Fibre Ready Pit and Pipe Specification for Real Estate Development Projects
Designed to outline the minimum requirements for Telecommunications pit and pipe installation within a Real Estate Development Project to be considered a Fibre Ready Facility and describe recommended processes and materials for the design and installation of such pit and pipe facilities.
G646:2012 National Broadband Network – Wholesale Service Definition Framework – Telephony Access Service
The Guideline provides:
(i) a framework for the definition of a Wholesale Telephony Access Service that may be available on the NBN and potentially by other Wholesale Telephony Access Service Providers; and
(ii) a description of the key capabilities to be specified in the Wholesale Telephony Access Service.
G648:2014 Calling Arrangements from Mobile Phones to 13/1300 Numbers
This guideline spells out commitments made by Australian mobile carriers to continue offering ’13-Friendly’ mobile plans, which include mobile calls to 13 and 1300 numbers as part of the included-value allowance of post-paid plans and charge for these calls at no more than the price of a standard national call. The guideline also provides for a transfer window to assist consumers to move to 13-Friendly plans, details a communications exercise and plans for industry research into any potential consumer detriment arising from the cost of mobile calls to 13 and 1300 numbers.
G649:2014 Cabling existing telecommunications services in the customer’s premises for the NBN via FTTP
Provides guidance to Registered Cabling Providers when customers are migrating to the NBN for disconnecting their customer cabling from the lead-in cabling and connecting it to the NBN.
G651:2015 Customer Authorisation
The Customer Authorisation Industry Guideline (G651:2015) is designed to provide:common information to be provided to all telecommunications Customers before they agree to a Transfer; andinformation to be obtained from the customer or their Authorised Representative for the gaining Carriage Service Provider (CSP) to obtain a valid Customer Authorisation (CA).
G652:2016 NBN Migration Management Guideline
This guideline is designed to document the roles and responsibilities of each relevant party, that is, Telstra (as copper network owner, a major telecommunications service wholesaler and a Retail Service Provider (RSP)), legacy network owners other than Telstra, RSPs, nbn, Medical Alarm Service Providers (MASPs) and Application Service Providers (ASPs) within fixed network migration process.