Drafts for Public Comment

In the course of preparation of a Communications Alliance Publication, a draft is released for public comment. Immediately below is/are the current draft(s) that is/are available for public comment. Drafts may be downloaded and reviewed off-line.

Want to submit a comment on a draft document?

You can use the Submit Comments form to submit your comments via email or go to the Contact Us webpage to obtain other contact methods such as by post or fax.

All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.


Current Drafts for Public Comment

Once a period for public comment has ended the usual process is for the group that developed the draft (e.g. a Working Committee) to review any public comments on the draft and then work towards consensus on the content of the document, leading to publication of the document.

Expired Drafts for Public Comment

Once a period for public comment has ended the usual process is for the group that developed the draft (e.g. a Working Committee) to review any public comments on the draft and then work towards consensus on the content of the document, leading to publication of the document.

The documents listed below are drafts on which the period for public comment has ended. These documents are provided for reference.


Comments Sought on Draft Industry Code: Telecommunications Consumer Protection Code

Explanatory Statement: 2018 Revision Explanatory Statement

Draft: DR C628:2018 (796KB)

Information on the Working Committee which revised the Code, including the Terms of Reference, can be found here

The Telecommunications Consumer Protections (TCP) Code applies to all Carriage Service Providers (CSPs) in Australia. It is a code of conduct for the Telecommunications Industry, providing consumer safeguards in the areas of sales, service and contracts, billing, credit and debt management, and for changing suppliers for mobile, landline, and internet customers. It also sets out a framework of code compliance and monitoring. The Code is registered and enforced by the ACMA.

For the avoidance of confusion, the current registered TCP Code (C628:2015, Incorporating Variation 1/2018) remains in force. The draft version of the Code (DR C628:2018) has been published for public comment purposes only.

Suppliers remain obliged to comply with the current registered version of the Code, and that is the version of the Code they will be attesting to for the Communications Compliance attestation due 1 September 2018.

All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.

THE PUBLIC COMMENT PERIOD FOR THE DRAFT CLOSED AT 5:00 P.M. (AEST) ON FRIDAY 10 AUGUST 2018.


Comments on Telecommunications Consumer Protection Code

30 public comments were received during the public comment period. All are published in their entirety below, with the exception of removal of identifying and/or contact information where appropriate.  

 


Comment Sought on Industry Code C518:2006 Call Charging and Billing Accuracy Code

Communications Alliance is seeking public comment on the C518:2006 Call Charging and Billing Accuracy Code.

The Call Charging and Billing Accuracy Code (C518) was first published in 1998 and has not undergone any required changes since its third edition in 2006. This Code, as part of an Operational Deregistration review has been proposed for deregistration and repeal.
  • The requirements of this Code are no longer fit for today’s environment, given that there are no telephony services in Australia today which are purely circuit switched telephony services.
  • The Code itself is based on the AUSTEL Technical Standard TS029-1996 which is obsolete.
  • The PSTN Test Call equipment used for making and receiving test calls for assessing compliance with the Code are at end of life with very limited support available from manufacturers.
  • The telecommunications industry is very competitive and constantly evolving, and since the introduction of this Code, many plans in the market place now include high monthly call allowances for local, national and mobile calls, or unlimited bundles.
  • The Telecommunications Consumer Protections (TCP) Code contains obligations that require suppliers to be able to verify and demonstrate Billing Accuracy.
  • The systems and process in place for conducting call charging audits are mature and stable and are reflected in the past 20 years of consistently satisfactory annual results.
The Code can be downloaded from here. You can use the Submit Comments form to submit your comments via email or go to the Contact Us webpage to obtain other contact methods such as by post or fax..  Information on the Operations Reference Panel, including the Terms of Reference, can be found here.

All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.

PUBLIC COMMENT PERIOD CLOSED AT 5:00 P.M. (AEST) ON THURSDAY 7 DECEMBER 2017.

Comments on Call Charging and Billing Accuracy Code


Comment Sought on Industry Code C519:2004 End to End Network Performance for the STS

Communications Alliance is seeking public comment on C519:2004 End to End Network Performance for the STS.

The End to End Network Performance for the STS Code (C519) was first published in 1998 and has not undergone any revision changes since 2004. This Code, as part of an Operational Deregistration review has been proposed for deregistration and repeal.This Code is based on the AUSTEL Technical Standard TS027 which is obsolete.
  • With the evolution of newer technologies, C519 has effectively been replaced by G634:2013 Quality of Service parameters for Voice over Internet Protocol (VoIP) services.
  • The Code no longer has any practical value to consumers and industry due to the declining use of circuit switched networks.
The Code can be downloaded from here. You can use the Submit Comments form to submit your comments via email or go to the Contact Us webpage to obtain other contact methods such as by post or fax..  Information on the Operations Reference Panel, including the Terms of Reference, can be found here.

All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.

PUBLIC COMMENT PERIOD CLOSED AT 5:00 P.M. (AEST) ON THURSDAY 7 DECEMBER 2017.

Comments on End to End Network Performance for the STS


Industry Managed Numbering Arrangements Consultation Paper

CA Industry Managed Numbering May 2017 (355 KB)

The Industry Managed Numbering Consultation Paper sets out the preferred approach of Communications Alliance to take on the management of telecommunications numbering. The proposed numbering scheme would transfer numbering management from the Australian Communications and Media Authority (ACMA) to Communications Alliance, as the peak body representing the telecommunications industry.

The proposal would align with principles for an industry managed numbering scheme under deregulatory proposals in the Communications Legislation Amendment (Deregulation and Other Measures) Bill 2017, currently before Parliament. Additionally, the proposal would align with complementary changes in the Telecommunications (Numbering Charges) Amendment Act 2016.

All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.

PUBLIC COMMENT PERIOD CLOSED AT 5:00PM (AEST) ON FRIDAY 23 JUNE 2017.

Comments on Industry Managed Numbering Arrangements Consultation Paper