Media Releases 2019


COMMUNICATIONS ALLIANCE PUBLISHES EXPANDED COMPLAINTS IN CONTEXT REPORT
18/12/2019 - Communications Alliance has released its first expanded Complaints in Context report, showing that for participating service providers in July to September of this year, there were 6.8 complaints received by the Telecommunications Industry Ombudsman (TIO) per 10,000 Services in Operation (SIO).
2019 Media Release 29

COMMUNICATIONS ALLIANCE WELCOMES MODERNISED CONSUMER SAFEGUARDS
17/12/2019 - Communications Alliance and its members today welcomed the Government’s announcement on modernising consumer safeguards in telecommunications.
2019 Media Release 28

DIGITAL PLATFORMS INQUIRY RESPONSE – COMMUNICATIONS ALLIANCE
12/12/2019 - Communications Alliance welcomes the opportunity to engage in the review of the Privacy Act, announced today as part of the Government’s response to the ACCC’s Digital Platforms Inquiry.
2019 Media Release 27

NEW CONSUMER SAFEGUARDS STRENGTHEN THE MOBILE PREMIUM SERVICES (MPS)
09/12/2019 - New default spending limits to guard against bill shock are among a raft of stronger protections in a revamped Mobile Premium Services Code (MPS) for the telecommunications sector, just registered by the Australian Communications and Media Authority.
2019 Media Release 26

INDUSTRY WELCOMES PROPOSED AMENDMENTS TO ENCRYPTION LEGISLATION
04/12/2019 - Communications Alliance has welcomed the proposed amendments to the TOLA (Assistance and Access) Act 2018, introduced to the Senate today by Senator Kristina Kenneally.
2019 Media Release 25

TELECOMMUNICATIONS VITAL TO AUSTRALIA’S ECONOMY, RESEARCH FINDS
07/11/2019 - Australia’s telecommunications industry directly contributes more than $51 billion annually to the Australian economy and supports more than 350,000 jobs across the nation, new research has revealed.
2019 Media Release 24

COMPLAINTS TO THE TIO CONTINUE TO DECREASE
29/10/2019 - : Communications Alliance welcomes the TIO’s publication of its July- September 2019 quarterly report.
2019 Media Release 23

COMPLAINTS TO TELCOS FALL BY MORE THAN 17%
28/10/2019 - Customer complaints to telecommunications suppliers have dropped by more than 17% during the past year, signalling a welcome improvement in performance across the industry.
2019 Media Release 22

COMPLAINTS TO THE TIO FALL BY MORE THAN 20%
25/09/2019 - Communications Alliance welcomes today’s Telecommunications Industry Ombudsman (TIO) annual report, showing that complaints decreased by 21.1% compared to last year.
2019 Media Release 21

INDUSTRY WELCOMES BLOCKING OF TERROR-RELATED WEBSITES
09/09/2019 - The Internet Industry has welcomed today’s Government direction to continue to block eight websites that continue to provide access to content related to the March 2019 terrorist attacks in Christchurch, New Zealand.
2019 Media Release 20

2019 ACOMM AWARD WINNERS ANNOUNCED
16/08/2019 - The winners of the prestigious 2019 Communications Alliance Awards were announced last night at the 13th Annual ACOMM Awards Dinner in Sydney. Attended by more than 450 industry leaders, the evening’s keynote address was delivered by the Hon. Paul Fletcher, Federal Minister for Communications, Cyber Safety and the Arts.
2019 Media Release 19

STRONGER PROTECTIONS FOR TELECOMMUNICATIONS CUSTOMERS TAKE EFFECT TODAY
01/08/2019 - Telecommunications consumers will enjoy stronger protections starting today, as the updated enforceable Industry Code comes into force.
2019 Media Release 18

MISLEADING SALES PRACTICES NOT WELCOME IN THE TELCO SECTOR
01/08/2019 - Communications Alliance condemned the behaviour of a small number of service providers found to be engaged in misleading sales practices, as reported today by the Telecommunications Industry Ombudsman (TIO).
2019 Media Release 17

COMPLAINTS IN CONTEXT REPORT SHOWS CONTINUED IMPROVEMENT
23/07/2019 - Consumer complaints to the telecommunications ombudsman fell by 12% in the most recent quarter among participating service providers in the Communications Alliance Complaints in Context report, released today.
2019 Media Release 16

2019 ACOMMS FINALISTS ANNOUNCED
04/07/2019 - Communications Alliance is proud to announce the finalists for 2019 in the communications industry’s premier awards for excellence, the ACOMMS, which recognise exemplary achievement across 11 categories of endeavour.
2019 Media Release 15

UPGRADED PROTECTION FOR AUSTRALIA’S TELECOMMUNICATIONS CONSUMERS
01/07/2019 - Stronger protections for Australia’s telecommunications consumers are being delivered by a new, enforceable Industry Code, registered today by the independent regulator, the Australian Communications and Media Authority (ACMA).
2019 Media Release 14

COMMUNICATIONS ALLIANCE WELCOMES NEW MINISTER FOR COMMUNICATIONS
26/05/2019 - Communications Alliance has welcomed the appointment of Paul Fletcher to Federal Cabinet as the Minister for Communications, Cyber Safety and the Arts.
2019 Media Release 13

TELECOMMUNICATIONS CUSTOMER SERVICE SATISFACTION INCREASING
17/05/2019 - Satisfaction with customer service received by telecommunications customers has increased over the past year, according to survey results published today by Communications Alliance.
2019 Media Release 12

BROADBAND MONITORING SHOWS CONTINUED IMPROVEMENT
07/05/2019 - Communications Alliance welcomes the further improvements in the fixed-line broadband speeds being delivered to Australian consumers, as demonstrated by the ACCC’s Measuring Broadband Australia report, released today.
2019 Media Release 11

TELECOMMUNICATIONS COMPLAINTS IN CONTEXT, JANUARY-MARCH 2019
18/04/2019 - The most recent Complaints in Context report showed a year-on-year reduction in the ratio of telecommunications consumer complaints in the first three months of 2019, compared to the corresponding period in 2018.
2019 Media Release 10

FEEDBACK SOUGHT ON STRONGER MOBILE PREMIUM SERVICES CODE
12/04/2019 - A stronger Mobile Premium Services Code (MPS) for the telecommunications sector has been released for public comment by Communications Alliance.
2019 Media Release 9

STATEMENT ON LATEST TELECOMMUNICATIONS INDUSTRY OMBUDSMAN COMPLAINTS DATA
11/04/2019 - Comments by Communications Alliance CEO, John Stanton on the Telecommunications Industry Ombudsman Complaints Data for July to December 2018.
2019 Media Release 8

INDUSTRY PROPOSES UPGRADED CONSUMER PROTECTIONS
25/03/2019 - Stronger, enforceable protections for Australia’s telecommunications consumers have been proposed to the industry regulator, the Australian Communications and Media Authority (ACMA) for registration.
2019 Media Release 7

THE CABLING PRODUCTS AND WIRING RULES ARE CHANGING
21/03/2019 - New drafts of the Communications Alliance ‘best sellers’ – the rules for telecommunications customer premises cabling products and wiring – have been released for public consultation.
2019 Media Release 6

TELCO PROVIDERS PUSHING FOR STRONGER CONSUMER PROTECTIONS IN INDUSTRY CODE
27/02/2019 - The telecommunications industry is pushing for stricter rules around credit assessment and selling practices to provide greater protection for Australian communications consumers.
2019 Media Release 5

2019 ACOMMS – AUSTRALIA’S COMMUNICATIONS INDUSTRY AWARDS – NOW OPEN FOR ENTRIES
18/02/2019 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS - with 11 categories celebrating performance excellence in innovation, customer service, marketing and product solutions across the breadth of the telecommunications sector.
2019 Media Release 4

TELECOMMUNICATIONS COMPLAINTS IN CONTEXT FALL TO LOWEST LEVEL IN THREE YEARS
29/01/2019 - The rate of consumer complaints about telecommunications services fell further in the most recent quarter – generating the best results seen since 2015.
2019 Media Release 3

CHANGES RECOMMENDED TO REPAIR GOVERNMENT’S ENCRYPTION LEGISLATION
23/01/2019 - Judicial oversight of new surveillance powers and clearly defined limits on agencies’ Notices top the list of a raft of changes recommended to the Government’s contested encryption legislation, in a new submission from Australia’s telecommunications, IT and internet industries.
2019 Media Release 2

TRANSPARENCY AND CONSUMER CHOICE FOCUS FOR CONSUMER SAFEGUARDS REVIEW
22/01/2019 - Australia should move to a simpler, more transparent framework of safeguards around the reliability of telecommunications services, ensuring secure access and customer choice in a competitive market, Communications Alliance has advised the Government’s Consumer Safeguards Review..
2019 Media Release 1