Media Releases 2019


TELECOMMUNICATIONS CUSTOMER SERVICE SATISFACTION INCREASING
17/05/2019 - Satisfaction with customer service received by telecommunications customers has increased over the past year, according to survey results published today by Communications Alliance.
2019 Media Release 12

BROADBAND MONITORING SHOWS CONTINUED IMPROVEMENT
07/05/2019 - Communications Alliance welcomes the further improvements in the fixed-line broadband speeds being delivered to Australian consumers, as demonstrated by the ACCC’s Measuring Broadband Australia report, released today.
2019 Media Release 11

TELECOMMUNICATIONS COMPLAINTS IN CONTEXT, JANUARY-MARCH 2019
18/04/2019 - The most recent Complaints in Context report showed a year-on-year reduction in the ratio of telecommunications consumer complaints in the first three months of 2019, compared to the corresponding period in 2018.
2019 Media Release 10

FEEDBACK SOUGHT ON STRONGER MOBILE PREMIUM SERVICES CODE
12/04/2019 - A stronger Mobile Premium Services Code (MPS) for the telecommunications sector has been released for public comment by Communications Alliance.
2019 Media Release 9

STATEMENT ON LATEST TELECOMMUNICATIONS INDUSTRY OMBUDSMAN COMPLAINTS DATA
11/04/2019 - Comments by Communications Alliance CEO, John Stanton on the Telecommunications Industry Ombudsman Complaints Data for July to December 2018.
2019 Media Release 8

INDUSTRY PROPOSES UPGRADED CONSUMER PROTECTIONS
25/03/2019 - Stronger, enforceable protections for Australia’s telecommunications consumers have been proposed to the industry regulator, the Australian Communications and Media Authority (ACMA) for registration.
2019 Media Release 7

THE CABLING PRODUCTS AND WIRING RULES ARE CHANGING
21/03/2019 - New drafts of the Communications Alliance ‘best sellers’ – the rules for telecommunications customer premises cabling products and wiring – have been released for public consultation.
2019 Media Release 6

TELCO PROVIDERS PUSHING FOR STRONGER CONSUMER PROTECTIONS IN INDUSTRY CODE
27/02/2019 - The telecommunications industry is pushing for stricter rules around credit assessment and selling practices to provide greater protection for Australian communications consumers.
2019 Media Release 5

2019 ACOMMS – AUSTRALIA’S COMMUNICATIONS INDUSTRY AWARDS – NOW OPEN FOR ENTRIES
18/02/2019 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS - with 11 categories celebrating performance excellence in innovation, customer service, marketing and product solutions across the breadth of the telecommunications sector.
2019 Media Release 4

TELECOMMUNICATIONS COMPLAINTS IN CONTEXT FALL TO LOWEST LEVEL IN THREE YEARS
29/01/2019 - The rate of consumer complaints about telecommunications services fell further in the most recent quarter – generating the best results seen since 2015.
2019 Media Release 3

CHANGES RECOMMENDED TO REPAIR GOVERNMENT’S ENCRYPTION LEGISLATION
23/01/2019 - Judicial oversight of new surveillance powers and clearly defined limits on agencies’ Notices top the list of a raft of changes recommended to the Government’s contested encryption legislation, in a new submission from Australia’s telecommunications, IT and internet industries.
2019 Media Release 2

TRANSPARENCY AND CONSUMER CHOICE FOCUS FOR CONSUMER SAFEGUARDS REVIEW
22/01/2019 - Australia should move to a simpler, more transparent framework of safeguards around the reliability of telecommunications services, ensuring secure access and customer choice in a competitive market, Communications Alliance has advised the Government’s Consumer Safeguards Review..
2019 Media Release 1