Media Releases 2024
TELCO INDUSTRY PROPOSES STRONGEST-EVER CONSUMER PROTECTIONS IN MAJOR REVISION OF TELECOMMUNICATIONS CONSUMER PROTECTION CODE
17/12/2024 - Communications Alliance, the peak body of the telecommunications industry, has commenced public consultation on a major revision of the Telecommunications Consumer Protection (TCP) Code – and has called for stronger powers for the Australian Communications and Media Authority (ACMA) to take swift enforcement action against breaches.2024 Media Release 17
THREE REVISED INDUSTRY CODES REGISTERED WITH ACMA, IMPROVING CUSTOMER OUTCOMES AND PUBLIC SAFETY
09/12/2024 - Communications Alliance, the peak body of the telecommunications industry, has successfully revised three industry Codes which will lead to improved outcomes for consumers and better information for public safety and law enforcement agencies.2024 Media Release 16
TEN-YEAR ANNIVERSARY ‘COMPLAINTS IN CONTEXT’ REPORT SHOWS TELCO COMPLAINTS AT CONSISTENT ALL-TIME LOW
14/11/2024 - Communications Alliance, the peak body of the telecommunications industry, announced that telco complaints are consistently at their lowest levels since record keeping began a decade ago.2024 Media Release 15
COMMS ALLIANCE STATEMENT IN RESPONSE TO TIO COMPLAINTS DATA
13/11/2024 - Telcos have done an amazing job of improving customer service in recent years - complaints are at their lowest levels in two decades.2024 Media Release 14
SIGNIFICANT IMPROVEMENTS TO NETWORK RESILIENCE AND EMERGENCY CONNECTIVITY ONE YEAR ON FROM MAJOR OUTAGE
08/11/2024 - Communications Alliance, the peak body of the telecommunications industry, announced that significant progress has been made in improving network resilience and emergency connectivity one year on from a major outage.2024 Media Release 13
SCAMS REFORM NEEDS TO BE DONE RIGHT NOT RUSHED
07/11/2024 - Communications Alliance, the peak body of the telecommunications industry, has called for further Parliamentary scrutiny of new scams legislation, saying reforms should be done right – not rushed.2024 Media Release 12
Statement re: ACCC unconscionable conduct proceedings
31/10/2024 - Unconscionable conduct in sales - particularly to vulnerable customers - is unacceptable behaviour.2024 Media Release 11
ACMA RADCOMMS PANEL - WHAT DO INTERNATIONAL REGULATORY DEVELOPMENTS MEAN FOR US?
24/10/2024 - Good afternoon everyone, I’m Luke Coleman, and I should preface my remarks by saying I just had my one-month anniversary as the CEO of Comms Alliance, so it really should be my esteemed colleague Mike Johns on stage and not me.2024 Media Release 10
SPEECH TO COMMSDAY WHOLESALE CONGRESS LUKE COLEMAN, CEO COMMS ALLIANCE
15/10/2024 - Good morning everyone, it’s great to be here speaking at my first CommsDay Wholesale Congress since being appointed as CEO of Communications Alliance.2024 Media Release 9
COMMS ALLIANCE CALLS FOR SAFE HARBOUR FROM ‘QUADRUPLE JEOPARDY’ IN SCAMS PREVENTION FRAMEWORK
08/10/2024 - Communications Alliance, the peak body of the telecommunications industry, has called for safe harbour from ‘quadruple jeopardy’ liability in the draft Scams Prevention Framework (SPF) legislation.2024 Media Release 8
TELCO CUSTOMER COMPLAINT NUMBERS NEAR RECORD-LOW
06/08/2024 - Complaint numbers for Australia’s telcos have continued their year-on-year decline, according to the latest Communications Alliance Complaints-in-Context Report.2024 Media Release 7
2024 ACOMM AWARD WINNERS ANNOUNCED
19/07/2024 - Matthew Enger, has taken out the communication industry’s most prestigious accolade; being awarded the title of Communications Ambassador 2024 at this year’s ACOMM Awards.2024 Media Release 6
COMMUNICATIONS ALLIANCE LTD APPOINTS LUKE COLEMAN AS NEW CEO
16/07/2024 - Communications Alliance Ltd, Australia’s leading industry association for the telecommunications sector, is pleased to announce the appointment of Luke Coleman as Chief Executive Officer, effective 16 September 2024.2024 Media Release 5
2024 ACOMMS FINALISTS ANNOUNCED
06/06/2024 - Communications Alliance is proud to announce the 2024 finalists in the communications industry’s premier awards for excellence, the ACOMMS, which recognise exemplary achievement across 12 categories of endeavour.2024 Media Release 4
TELCO CUSTOMER COMPLAINT NUMBERS STABLE
10/05/2024 - Complaint numbers for Australia’s telcos have remained stable into the new year and continue to decrease year-on-year, according to the latest Communications Alliance Complaints-in-Context Report.2024 Media Release 3
2024 ACOMMS – AUSTRALIA’S COMMUNICATIONS INDUSTRY AWARDS – NOW OPEN FOR ENTRIES
19/02/2024 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS – with 13 categories celebrating performance excellence in innovation, customer service, artificial intelligence, digital platforms, cyber security & online safety, the space sector, diversity and inclusion, and product solutions across the breadth of the telecommunications sector.2024 Media Release 2
TELCO CUSTOMER COMPLAINT NUMBERS REMAIN LOW
07/02/2024 - Australia’s telcos continue to achieve very low complaint rate numbers from customers, despite continued cost-of-living pressures having contributed to increased complaints in other industry sectors.2024 Media Release 1