Media Releases 2020


COMMUNICATIONS ALLIANCE WELCOMES ENCOURAGING ACMA COMPLAINTS DATA
01/04/2020 - Communications Alliance has welcomed encouraging new data showing a sharp drop in the volume of complaints being received by Australian telecommunications providers.
2020 Media Release 5

FINANCIAL HARDSHIP ASSISTANCE AVAILABLE TO TELCO CUSTOMERS
02/04/2020 - Communications Alliance has today welcomed the ACMA’s publication of its report on financial hardship in the telecommunications industry. The Industry’s Telecommunications Consumer Protections (TCP) Code requires all providers to have a Financial Hardship policy, and sets specific rules on its availability and contents.
2020 Media Release 6

TELCOS REASSURE AUSTRALIANS OF INDUSTRY’S ABILITY TO ENSURE ONGOING DELIVERY OF VITAL TELECOMMUNICATIONS SERVICES
30/03/2020 - The Australian Mobile Telecommunications Association (AMTA) and Communications Alliance have issued the first edition of “Keeping Australians Connected”, in an effort to provide Australians with guidance around telecommunications services in the wake of the COVID-19 pandemic.
2020 Media Release 4

NEW DRAFT TELECOMMUNICATIONS INDUSTRY CODE TO COMBAT SCAM CALLS RELEASED FOR PUBLIC COMMENT
24/03/2020 - A new draft industry Code, designed to fight scam callers, has been released for public comment by Communications Alliance.
2020 Media Release 3

WELCOME REDUCTION IN TELECOMMUNICATIONS COMPLAINTS
12/02/2020 - Communications Alliance welcomes the Telecommunications Industry Ombudsman (TIO) quarterly report, published today, showing the number of complaints having decreased for the fourth quarter in a row.
2020 Media Release 2

2020 ACOMMS – AUSTRALIA’S COMMUNICATIONS INDUSTRY AWARDS – NOW OPEN FOR ENTRIES
10/02/2020 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS - with 12 categories celebrating performance excellence in innovation, customer service, artificial intelligence, sustainability, the space sector, diversity and inclusion and product solutions across the breadth of the telecommunications sector.
2020 Media Release 1