2023 Media Releases
TELCO CUSTOMER COMPLAINT NUMBERS REMAIN AT RECORD LOW RATE
13/02/2023 - Australia’s telcos have maintained record-low complaint rates according to the latest Complaints-in-Context Report, released today by Communications Alliance.2023 Media Release 1
2023 ACOMMS – AUSTRALIA’S COMMUNICATIONS INDUSTRY AWARDS – NOW OPEN FOR ENTRIES
20/02/2023 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS – with 13 categories celebrating performance excellence in innovation, customer service, artificial intelligence, digital platforms, cyber security & online safety, the space sector, diversity and inclusion, and product solutions across the breadth of the telecommunications sector.2023 Media Release 2
COMMUNICATIONS INDUSTRY ANNOUNCES SUPPORT FOR VOICE TO PARLIAMENT
21/02/2023 - The industry association for the Australian communications sector has come out in support of the creation of an Aboriginal and Torres Strait Islander Voice to Parliament.2023 Media Release 3
TELCOS UNITE TO SUPPORT AUSTRALIANS AFFECTED BY DOMESTIC AND FAMILY VIOLENCE
04/05/2023 - Communications Alliance today released a substantially revised and updated industry guideline designed to help telcos better support Australians affected by domestic and family violence (DFV).2023 Media Release 4
CROSS-INDUSTRY INITIATIVE TO PROVIDE ONE-OFF $7.75 MILLION BOOST FOR FINANCIAL COUNSELLING SERVICES
11/05/2023 - Australia’s financial counselling services will receive a $7.75 million boost following a donation from a group of organisations from across the banking, finance, insurance, energy, telecommunications and online gambling sectors.2023 Media Release 5
TELCO CUSTOMER COMPLAINT NUMBERS REMAIN LOW
12/05/2023 - Australia’s telcos have maintained record-low complaint rates according to the latest Complaints-in-Context Report , released today by Communications Alliance.2023 Media Release 6
MAJORITY OF INDUSTRY ONLINE SAFETY CODES ACCEPTED FOR REGISTRATION
01/06/2023 - Communications Alliance welcomed today’s announcement by the eSafety Commissioner to register five of the eight industry Online Safety Codes. The Commissioner declined to register two Codes and reserved her decision on one of the Codes.2023 Media Release 7
REGULATORY EXPERT MICHAEL COSGRAVE APPOINTED AS INDEPENDENT ADVISER ON THE TCP CODE REVIEW
14/06/2023 - Communications Alliance (CA) has announced the appointment of regulatory expert Michael Cosgrave as Independent Adviser (IA) on the revision of the Telecommunications Consumer Protections (TCP) Code.2023 Media Release 8
2023 ACOMMS FINALISTS ANNOUNCED
15/06/2023 - Communications Alliance is proud to announce the 2023 finalists in the communications industry’s premier awards for excellence, the ACOMMS, which recognise exemplary achievement across 13 categories of endeavour.2023 Media Release 9
2023 ACOMM AWARD WINNERS ANNOUNCED
28/07/2023 - Two industry veterans and revered experts in the Australian telecommunications legal and regulatory framework, cyber security and privacy law, Patrick Fair and Peter Leonard, have jointly taken out the communication industry’s most prestigious accolade; being awarded the title of Communications Ambassador 2023 at this year’s ACOMM Awards.2023 Media Release 10
TELCO CUSTOMER COMPLAINT NUMBERS HIT RECORD LOW
03/08/2023 - Australia’s telcos have smashed the previous record-low complaint rate numbers, with the latest Communications Alliance Complaints-in-Context Report revealing just 3 complaints per 10,000 services in operation (SIO) in the April to June 2023 quarter. This equates to one complaint for every 3,333 SIO.2023 Media Release 11
DRAFT PROPOSED FINANCIAL HARDSHIP STANDARD RELEASE
24/10/2023 - Communications Alliance notes the draft financial hardship standard released for consultation today by the Australian Communications and Media Authority (ACMA) and will work with the regulator in pursuit of operationally feasible outcomes for consumers across the spectrum of telecommunications consumer protection needs.2023 Media Release 12
NEW CO-REGULATORY PACKAGE A BOON FOR EMERGENCY SERVICES AND CONSUMERS
13/12/2023 - Emergency call services and telecommunications infrastructure deployment in Australia will be further strengthened under an important package of industry-developed co-regulation approved this week by the Board of Communications Alliance.2023 Media Release 13
STRONGER INDUSTRY CODE AIMS TO BENEFIT AND BETTER PROTECT AUSTRALIA’S TELECOMMUNICATIONS CONSUMERS
14/12/2023 - The Australian telecommunications sector has developed an extensive suite of stronger and enforceable consumer protections as part of an upgraded industry Code, scheduled to take effect in 2024.2023 Media Release 14