Expired Drafts for Public Comment
The documents listed below are drafts on which the period for public comment has ended.
These documents are provided for reference.
Once a period for public comment has ended the usual process is for the group that developed the draft (e.g. a Working Committee) to review any public comments on the draft and then work towards consensus on the content of the document, leading to publication of the document.
Telecommunications Consumer Protections (TCP)
DR C628:2011 (1,050.4 KB) (re-formatted version)
C628 – Explanatory Statement (134 KB)
The Code sets out obligations on suppliers to establish appropriate community safeguards in the provision of telecommunications services to residential and small business customers. The Code specifies minimum requirements for sales, service, contracts, billing, credit and debt management, customer transfer, complaint handling and compliance.
The revised Code proposes enhanced obligations on suppliers in all areas of the Code, especially in the areas of advertising, the provision of pre-sales product information, the introduction of mandatory usage notifications, and complaint management. It also establishes a body to oversee the new framework for compliance with the Code.
PUBLIC COMMENT PERIOD CLOSED ON 5.00 P.M. ON (AEST) FRIDAY 25 NOVEMBER 2011
Submissions have been received from: