Sydney, 27 July 2020 – Industry looks forward to engaging with Government to develop a more agile, efficient and fit-for-purpose telecommunications consumer safeguards framework, Communications Alliance said following today’s release of the Part C Consumer Safeguards Review Consultation paper.

“The impacts of the COVID-19 pandemic have underscored the importance of telecommunications to Australians, and it is vital that the regulatory structure provides suitable safeguards while encouraging innovation” said Communications Alliance CEO, John Stanton.

“Transformative communications technology and its changing and pervasive role in our lives will always create challenges for regulatory structures – particularly for legacy obligations that have been overtaken by developments. The Consumer Safeguards Review provides an opportunity to modernise and streamline the framework, to benefit consumers, industry and the broader economy,” Mr Stanton said.

“In the past decade, we have seen the real cost of telecommunications for consumers decrease significantly, alongside more flexible service plans and powerful, next-generation devices.

“The co-regulatory system in the Australian communications sector – in which Government can set objectives, industry and consumer experts can design the detail and regulators can scrutinise the outputs and enforce compliance - has served the nation well.

“We believe that both co-regulation and formal Government regulation have their place in a modern consumer safeguards framework – and that improvements can be made to the ways in which both forms of regulation are executed in Australia.

“We will work through the detail and the options in the document released today and engage constructively with all stakeholders, in pursuit of such improvement,” Mr Stanton concluded.

Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

Its vision is to  provide a unified voice for the telecommunications industry and to lead  it into the next generation of converging networks, technologies and  services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of  consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about Communications Alliance, see

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Kurt Graham
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