2020 Media Releases
2020 ACOMMS – AUSTRALIA’S COMMUNICATIONS INDUSTRY AWARDS – NOW OPEN FOR ENTRIES
10/02/2020 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS - with 12 categories celebrating performance excellence in innovation, customer service, artificial intelligence, sustainability, the space sector, diversity and inclusion and product solutions across the breadth of the telecommunications sector.2020 Media Release 1
WELCOME REDUCTION IN TELECOMMUNICATIONS COMPLAINTS
12/02/2020 - Communications Alliance welcomes the Telecommunications Industry Ombudsman (TIO) quarterly report, published today, showing the number of complaints having decreased for the fourth quarter in a row.2020 Media Release 2
NEW DRAFT TELECOMMUNICATIONS INDUSTRY CODE TO COMBAT SCAM CALLS RELEASED FOR PUBLIC COMMENT
24/03/2020 - A new draft industry Code, designed to fight scam callers, has been released for public comment by Communications Alliance.2020 Media Release 3
TELCOS REASSURE AUSTRALIANS OF INDUSTRY’S ABILITY TO ENSURE ONGOING DELIVERY OF VITAL TELECOMMUNICATIONS SERVICES
30/03/2020 - The Australian Mobile Telecommunications Association (AMTA) and Communications Alliance have issued the first edition of “Keeping Australians Connected”, in an effort to provide Australians with guidance around telecommunications services in the wake of the COVID-19 pandemic.2020 Media Release 4
COMMUNICATIONS ALLIANCE WELCOMES ENCOURAGING ACMA COMPLAINTS DATA
01/04/2020 - Communications Alliance has welcomed encouraging new data showing a sharp drop in the volume of complaints being received by Australian telecommunications providers.2020 Media Release 5
FINANCIAL HARDSHIP ASSISTANCE AVAILABLE TO TELCO CUSTOMERS
02/04/2020 - Communications Alliance has today welcomed the ACMA’s publication of its report on financial hardship in the telecommunications industry. The Industry’s Telecommunications Consumer Protections (TCP) Code requires all providers to have a Financial Hardship policy, and sets specific rules on its availability and contents.2020 Media Release 6
INDUSTRY CODE IMPROVES INFORMATION ON ACCESSIBILITY FEATURES FOR CUSTOMERS WITH SPECIAL COMMUNICATIONS NEEDS
21/04/2020 - Customers who need accessibility features to help them make best use of telephones and other communications equipment will benefit from a newly registered industry Code.2020 Media Release 7
KEEPING AUSTRALIANS CONNECTED – LATEST ON TELCO INITIATIVES TO ENSURE ONGOING SERVICE DELIVERY DURING COVID-19
23/04/2020 - Communications Alliance and the Australian Mobile Telecommunications Association (AMTA) today released updated consumer guidance and details of new initiatives to help ensure Australians stay connected to the telco services they need during the COVID-19 pandemic.2020 Media Release 8
INDUSTRY WELCOMES 5G INQUIRY REPORT HIGHLIGHTING THE CRUCIAL ROLE 5G PLAYS TO ALL AUSTRALIANS
12/05/2020 - The Australian Mobile Telecommunications Association (AMTA) and Communications Alliance welcome the 5G Inquiry Report by the House Standing Committee on Communications and the Arts tabled in Parliament today.2020 Media Release 9
NATURAL DISASTERS IMPACT TELECOMMUNICATIONS SERVICES
20/05/2020 - The telecommunications industry is working with Federal and State Governments, emergency services agencies and electricity providers to bolster communications and improve our responses in any future disasters.2020 Media Release 10
COMMUNICATIONS ALLIANCE WELCOMES LATEST MEASURING BROADBAND REPORT
21/05/2020 - Communications Alliance has welcomed today’s Measuring Broadband Australia report from the ACCC, showing that quick work by the telecommunications industry enabled customers to return to pre-pandemic download speeds despite the extreme increase in network demand.2020 Media Release 11
TELECOMMUNICATIONS PROVIDERS SUPPORT SMALL BUSINESSES
03/06/2020 - Complaints from small businesses to the Telecommunications Industry Ombudsman (TIO) fell by 6.2 per cent during 2018-19.2020 Media Release 12
TELECOMMUNICATIONS CUSTOMER SATISFACTION RESILIENT DURING TURBULENT TIMES
05/06/2020 - Despite significant impacts on telecommunications services and infrastructure, customer satisfaction has remained steady over the past 3 quarters, according to a Roy Morgan Customer Satisfaction survey published today by Communications Alliance.2020 Media Release 13
TELECOMMUNICATIONS COMPLAINTS-IN-CONTEXT REPORT HIGHLIGHTS CUSTOMER SERVICE AND COMPLAINTS HANDLING PERFORMANCE
10/06/2020 - Communications Alliance published its most recent Complaints-in-Context report today, with results for the three quarterly periods since the report was expanded to capture a much larger group of Australia’s telecommunications service providers.2020 Media Release 14
COMMUNICATIONS ALLIANCE SUPPORTS THE VOLUNTARY PRINCIPLES TO COUNTER ONLINE CHILD SEXUAL EXPLOITATION AND ABUSE
24/06/2020 - Communications Alliance warmly welcomes and supports the recently launched Voluntary Principles to Counter Online Child Sexual Exploitation and Abuse.2020 Media Release 15
TELECOMMUNICATIONS PROVIDERS SUCCESSFULLY IMPLEMENT NEW CONSUMER PROTECTION RULES
30/06/2020 - Today’s publication of a shadow shopping exercise by the ACMA underlines the successful efforts of telcos to implement a significant consumer protection rule change in a short amount of time.2020 Media Release 16
HIGH QUALITY BROADBAND SUPPORTING AUSTRALIANS DURING COVID
08/07/2020 - Communications Alliance has welcomed today’s ACCC Measuring Broadband Australia report, showing that telecommunications services have remained reliable and provided vital support to Australians through the continuing COVID-19 pandemic.2020 Media Release 17
2020 ACOMMS FINALISTS ANNOUNCED
23/07/2020 - Communications Alliance is proud to announce the 2020 finalists in the communications industry’s premier awards for excellence, the ACOMMS, which recognise exemplary achievement across 11 categories of endeavour.2020 Media Release 18
TELECOMMUNICATIONS INDUSTRY WELCOMES CONSUMER SAFEGUARDS REVIEW
27/07/2020 - Industry looks forward to engaging with Government to develop a more agile, efficient and fit-for-purpose telecommunications consumer safeguards framework, Communications Alliance said following today’s release of the Part C Consumer Safeguards Review Consultation paper.2020 Media Release 19
SUMMARY OF COMMUNICATIONS ALLIANCE OPENING STATEMENT TO THE PJCIS REVIEW OF THE AMENDMENTS MADE BY THE TELECOMMUNICATIONS AND OTHER LEGISLATION AMENDMENT (ASSISTANCE AND ACCESS) ACT 2018
27/07/2020 - Debate over the appropriateness of Australia’s Assistance and Access Act has been long, passionate, complex and global in nature.2020 Media Release 20
TIO REPORT UNDERLINES STRONG TELCO INDUSTRY RESPONSE TO COVID-19
29/07/2020 - Communications Alliance welcomed today’s TIO report showing that telecommunications providers adapted quickly to keep Australians connected through the COVID-19 pandemic.2020 Media Release 21
COMMUNICATIONS INDUSTRY WELCOMES AUSTRALIA’S CYBER SECURITY STRATEGY 2020
06/08/2020 - Communications Alliance today welcomed the release of Australia’s Cyber Security Strategy 2020 as an important step toward strengthening Australia’s cyber security and online resilience across Government, small and large businesses, and the community at large2020 Media Release 22
TELECOMMUNICATIONS CUSTOMER SATISFACTION HOLDING UP DURING THE PANDEMIC
17/08/2020 - Despite significant impacts on telecommunications services and infrastructure, customer satisfaction improved slightly during the most recent quarter, according to a Roy Morgan Customer Satisfaction survey published today by Communications Alliance.2020 Media Release 23
NEW CABLING PRODUCTS AND WIRING RULES UNVEILED
20/08/2020 - New and updated editions of the Communications Alliance ‘best sellers’ – the rules for telecommunications customer premises cabling products and wiring – have been published.2020 Media Release 24
COVID-19 GENERATES SMALL RISE IN CONTEXTUALISED TELCO COMPLAINT RATIOS
28/08/2020 - Communications Alliance today released its Complaints in Context report for the April – June 2020 quarter.2020 Media Release 25
COMMUNICATIONS ALLIANCE WELCOMES DRAFT PROPOSITIONS FROM ROYAL COMMISSION INTO NATURAL DISASTER ARRANGEMENTS
04/09/2020 - Communications Alliance welcomed the release today of a set of draft propositions by the Counsel Assisting the Royal Commission into Natural Disaster Arrangements.2020 Media Release 26
2020 ACOMM AWARD WINNERS ANNOUNCED
10/09/2020 - The Managing Director of Aussie Broadband – Mr Phillip Britt – has taken out the Australian communication industry’s most prestigious accolade; being awarded the title of Communications Ambassador 2020 at this year’s ACOMM Awards.2020 Media Release 27
COMMUNICATIONS ALLIANCE CALLS ON GOVERNMENT TO WORK TOGETHER TO ADVANCE SECTOR-SPECIFIC CRITICAL INFRASTRUCTURE REFORMS
22/09/2020 - Communications Alliance today welcomed the Department of Home Affairs focus on principles-based outcomes for its recently proposed Critical Infrastructure Reforms, designed to further strengthen the security of vital infrastructure and systems across a range of Australian economic sectors.2020 Media Release 28
WELCOME DECREASE IN TELECOMMUNICATIONS COMPLAINTS DESPITE CHALLENGES
30/09/2020 - Communications Alliance welcomes the continuing fall in complaints volumes, reported in the Telecommunications Industry Ombudsman’s Annual Report released today.2020 Media Release 29
ENERGY AND TELECOMS COLLABORATE FOR EMERGENCY RESPONSE
14/10/2020 - Energy Networks Australia (ENA) and Communications Alliance have signed a Memorandum of Understanding (MoU) to help further improve collaboration and knowledge sharing between the two sectors to better respond to emergency situations.2020 Media Release 30
GOVERNMENT MUST SUPPORT SECURITY COMMITTEE RECOMMENDATIONS AND REPAIR THE DATA RETENTION REGIME
29/10/2020 - The telecommunications industry calls on the Federal Government to accept and implement the new recommendations of Parliament’s security committee, which would close a loophole that State bodies (other than security agencies) can use to access the personal data of millions of Australians.2020 Media Release 31
COMMUNICATIONS ALLIANCE PUBLISHES MOST RECENT COMPLAINTS IN CONTEXT REPORT
20/11/2020 - Communications Alliance has released the most recent Complaints in Context report.2020 Media Release 32
NEW INDUSTRY CODE TO COMBAT SCAM CALLS
02/12/2020 - The telecommunications sector today welcomed the decision to register a progressive new industry-developed Code to combat the scourge of scam telephone calls.2020 Media Release 33
TELECOMMUNICATIONS INDUSTRY WELCOMES WORK TO SUPPORT CONSUMERS IMPACTED BY FAMILY VIOLENCE
09/12/2020 - The telecommunications industry welcomes the Telecommunications Industry Ombudsman’s publication of their research into assisting consumers impacted by family violence.2020 Media Release 34