Sydney, 1 August 2017 - Communications Alliance has welcomed the statement of the Minister for Communications and the Arts, Mitch Fifield, today that Government, regulators and Industry participants will invest more time and resources into research to understand customers’ experiences in the course of and post-migration to NBN-based networks.

Communications Alliance CEO, John Stanton, said he believed all stakeholders, including industry, Government, regulators and consumers were committed to working to improve the experience of customers as they migrate their services to NBN-based networks and subsequently use those networks to meet their broadband needs.

“nbn and retail service providers (RSPs) have been and continue to work intensely behind the scenes to identify and address any process or coordination issues during service migration and to optimise the ongoing service performance.

“Communications Alliance is also reviewing the outputs of our relevant working committees, that have generated co-regulatory instruments such as Industry Codes and Guidelines, to see whether improvements or further work are needed.

The working committees, which include expert representatives from nbn, other fibre network providers and retail service providers, have done valuable work in a range of NBN-related operational areas, including:

  • the migration of so-called ‘over-the-top’ devices, such as medical and security alarms, across from legacy networks to the NBN;
  • migration processes to fibre-to-the-premise (FTTP), fibre-to-the-basement/node (FTTB/N) and hybrid fibre-coaxial (HFC) services;
  • enabling customers to switch from one retail provider to another once they are on an NBN-based network;
  • processes for customer cabling connections to the NBN;
  • number portability; and
  • fibre-ready pit and pipe specifications for real estate developments.
“Each of these groups is now reviewing its outputs, be that a Code, Guideline or Specification, and examining whether it is operating in the market as intended, whether Industry compliance is where it should be, and whether the material needs to be amended or expanded upon, to provide greater clarity and cohesion”, Mr Stanton said.

The results of the review will be available later in the month.

“In the meantime, Communications Alliance and its members stand ready to do whatever is needed to help ensure that the national investment in broadband can reap an appropriate dividend for Australian consumers and businesses.”

Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

Its vision is to  provide a unified voice for the telecommunications industry and to lead  it into the next generation of converging networks, technologies and  services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of  consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about Communications Alliance, see

Media information contact:
Kurt Graham
0431 478 558