CONTEXTUALISED COMPLAINTS FALL IN JULY-SEPTEMBER QUARTER AMID MIXED RESULTS FOR TELCOS

Sydney, 28 October 2016 – Telco complaints to the TIO as a proportion of services in operation (SIO) dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).

This represents a 16.4 per cent increase on the 5.5 complaints per 10,000 SIO during the same period in 2015. The quarterly figure is 22 percent lower than when reporting began in 2013.

The July-September reduction was driven by improvements in the number of complaints per SIO for both Telstra and Optus.

Other participating telcos registered increases in their TIO complaints per 10,000 SIO this quarter.

Vodafone's result of 6.2 matched the average result across all participants.

Complaints in Context is a quarterly report jointly published by the TIO and Communications Alliance. It can be found on the TIO website and the Communications Alliance website.

TIO Media Release

ABOUT COMMUNICATIONS ALLIANCE
Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

The most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society.  To create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour.  For more details about Communications Alliance, see www.commsalliance.com.au.

Media information contact:
Sefiani
Neeley Williams nwilliams@sefiani.com.au
0434 742 551