TIO complaints in context lowest in 18 months

Sydney, 13 November 2015  – Complaints made to the TIO as a proportion of telcos’ services in operation are at their lowest rate in 18 months, according to the Telecommunications Complaints in Context report released today.

The result for all participating providers, 6.5 complaints per 10,000 services in Operation (SIO), has decreased 9.7 per cent when compared to January-March 2015 (7.2) and 14.5 per cent when compared to April to June 2014 (7.6).

These results reflect the overall decrease in TIO new complaints, which reduced by 10.5 per cent during 2014-15. This is the lowest level of new complaints since 2007-08.  Complaints per 10,000 services about Vodafone continued to decline for the sixth consecutive quarter, from 8.6 last quarter to 6.3 in April-June 2015, and down from 14.3 in April-June 2014. Telstra recorded its best Complaints in Context result to date with 6 complaints per 10,000 SIO.

The Complaints in Context report is a quarterly release jointly published by the TIO and Communications Alliance. The April-June report can be found on the TIO website, and the Communications Alliance website .

Joint Media Release


Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

Its vision is to provide a unified voice for the telecommunications industry and to lead it into the next generation of converging networks, technologies and services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about Communications Alliance, see www.commsalliance.com.au

Media information contacts:

Communications Alliance
Hannah Ritchie
0452 404 303