C570:2024 Mobile Number Portability
The Industry Code has been developed to specify the procedural arrangements required to Port a Mobile Service Number between Carriage Service Providers, where there is a change in Mobile Carrier network. Elements of the Industry Code could be utilised by Carriers and Carriage Service Providers in other customer transfer scenarios. Carriers and Carriage Service Providers (including long distance CSPs) must fulfil their routing obligations under the Numbering Plan. This Industry Code provides for automated interfaces between Mobile Carriers/Carriage Service Providers to support Mobile Number Portability in the distribution of routing information.
In 2024 a revision was undertaken to
- extend timeframes for Porting on weekdays and on Saturdays and opening Porting on Sundays. The Extended Hours of Operation is the recommended timeframe for Porting, however this is a voluntary requirement;
- remove the processes for handling Related Services;
- clarify in some clauses who obligations relate to;
- modify the CA validity period from 30 calendar days to 60 calendar days to allow flexibility for occasions where delays may occur due to hardware delivery or unforeseen Customer circumstances, this extension assists in ensuring the Customer experience is not adversely affected; and
- update some areas of the Code for consistency with other instruments.