C647:2023 NBN Access Transfer

C647:2023 NBN Access Transfer (pdf 386kb)

This Code describes the minimum processes between Customers, RSPs, Access Seekers and Access Providers for the post-migration transfer of fibre access services over the NBN and seeks to minimise Customer impacts during the Transfer of an active NBN Service between RSPs.

In 2023 the NBN Access Transfer code has been revised to include an industry wide process to enable the use of a 15 digit AVC ID in the transfer of Customer services between providers on the NBN network, and the obligations relating to the display, access and availability of the AVC ID. Timeframes for proposed commencement of these processes are included in the code.