Sydney, 8 July 2020: Communications Alliance has welcomed today’s ACCC Measuring Broadband Australia report, showing that telecommunications services have remained reliable and provided vital support to Australians through the continuing COVID-19 pandemic.

The ACCC’s previous report showed that quick work by the telecommunications industry ensured download speeds recovered quickly after the initial shock of the pandemic.

“High network demand has continued, and this monthly update shows that telcos and network providers have successfully adapted to these changes, providing high-quality broadband connections to Australians at a time when they are needed most” said Communications Alliance CEO, John Stanton.

“Videoconferencing and streaming are key services as Australians conduct more of their daily activities online and greater proportions work from home.

“Reliable broadband speeds are an important part of this ‘new normal’ we’re establishing, and we continue to be pleased by the consistently positive results shown in the ACCC’s report.

“If anyone is struggling with their telco bill, they should contact their RSP – this is a challenging time for everyone, and all providers have Financial Hardship assistance available to customers who need it,” continued Stanton.

Communications Alliance encourages any customer with concerns about their services to check their RSP’s self-service resources and tips, and if they are still having challenges, to talk to their RSP.

Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

Its vision is to  provide a unified voice for the telecommunications industry and to lead  it into the next generation of converging networks, technologies and  services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of  consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about Communications Alliance, see www.commsalliance.com.au.

Media information contact:
Kurt Graham kgraham@sefiani.com.au
0431 478 558