COMMUNICATIONS ALLIANCE WELCOMES LATEST MEASURING BROADBAND REPORT

Sydney, 21 May 2020: Communications Alliance has welcomed today’s Measuring Broadband Australia report from the ACCC, showing that quick work by the telecommunications industry enabled customers to return to pre-pandemic download speeds despite the extreme increase in network demand.

“Despite facing the highest demand Australia has ever seen, which has included a nearly 130% increase in upstream traffic, the ACCC’s report shows that our industry has adapted quickly to support Australians during this crisis,” said Communications Alliance CEO, John Stanton.[1]

“We are also pleased that through the past 3 years, this report has consistently shown that Australians are generally receiving the speeds advertised by their retailers.”

“We understand how vital it is to remain connected at all times, and particularly in light of the current pandemic. If customers have concerns about their service, we strongly encourage them to check their RSP’s self-service resources and tips, and if they are still having challenges, to talk to their RSP.”

Communications Alliance and the Australian Mobile Telecommunications Association (AMTA) have provided consumer guidance and information on initiatives to help ensure Australians stay connected to the telco services they need during the COVID-19 pandemic, in the “Keeping Australians Connected” package.