WELCOME REDUCTION IN TELECOMMUNICATIONS COMPLAINTSSydney, 12 February 2020: Communications Alliance welcomes the Telecommunications Industry Ombudsman (TIO) quarterly report, published today, showing the number of complaints having decreased for the fourth quarter in a row.
“All of industry has been working to improve customer experience, and we are pleased to see the significant drop in this last quarter showing the positive impact of these efforts,” said John Stanton, CEO Communications Alliance.
“The three months to end-December saw the lowest volume of reported complaints to the TIO since the first quarter of 2017-18.”
“While Industry will continue working to improve, it’s pleasing that these data show customers are having better experiences with telecommunications faults, connections, and missed appointments.”
Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.
The most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society. To create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour. For more details about Communications Alliance, see www.commsalliance.com.au.
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