WELCOME REDUCTION IN TELECOMMUNICATIONS COMPLAINTSSydney, 12 February 2020: Communications Alliance welcomes the Telecommunications Industry Ombudsman (TIO) quarterly report, published today, showing the number of complaints having decreased for the fourth quarter in a row.
“All of industry has been working to improve customer experience, and we are pleased to see the significant drop in this last quarter showing the positive impact of these efforts,” said John Stanton, CEO Communications Alliance.
“The three months to end-December saw the lowest volume of reported complaints to the TIO since the first quarter of 2017-18.”
“While Industry will continue working to improve, it’s pleasing that these data show customers are having better experiences with telecommunications faults, connections, and missed appointments.”
Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.
Its vision is to provide a unified voice for the telecommunications industry and to lead it into the next generation of converging networks, technologies and services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about Communications Alliance, see www.commsalliance.com.au.
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