Sydney, 23 July 2018 – Communications Alliance has welcomed the NBN Service Migration Determination published today by the Australian Communications and Media Authority (ACMA). The Determination is the last of a suite of five regulatory instruments designed to further improve the migration experience of consumers moving onto the National Broadband Network (NBN).

“Industry has worked closely with the ACMA on the development of the new Determination and the Service Continuity Standard. We are pleased that the ACMA took on board a range of industry’s suggestions to enhance the consumer safeguards afforded by the instruments and making them more workable,” Communications Alliance CEO, John Stanton, said today.

The new NBN Service Migration Determination in part forms a complement to the previously published Service Continuity Standard. The Determination provides rules for service providers to offer interim services or alternative arrangements where fibre-to-the-node (FTTN) or fibre-to-the-curb (FTTC) services have experienced initial connection issues.

The new instrument also sees providers of NBN services to perform certain line capability tests after a service has been moved to the NBN.

“While we are pleased with overall instrument, challenges remain in terms of the short implementation timeframes. Smaller providers, who may not be readily able to provide mobile interim services, are also likely to face challenges to comply with aspects of the new instruments,

“Nonetheless, we believe that collaboration with the regulator was effective and will contribute to an improved consumer experience for consumers migrating to the NBN,” Mr Stanton concluded.

Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

The most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society.  To create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour.  For more details about Communications Alliance, see

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Neeley Williams
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