COMPLAINTS IN CONTEXT INCREASE DURING JANUARY TO MARCH 2017
Sydney, 17 May 2017 – Complaints to the Telecommunications Industry Ombudsman, as a proportion of services in operation (SIO), were 8.4 complaints per 10,000 for the period January to March 2017.
Complaints in Context is a quarterly report jointly published by the TIO and Communications Alliance. The report for January to March 2017 can be found here.
Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.
Its vision is to provide a unified voice for the telecommunications industry and to lead it into the next generation of converging networks, technologies and services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about Communications Alliance, see www.commsalliance.com.au.
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