Issue No 3: 16 February 2021
SAVE THE DATE! - ACOMMS 2021 - 18 August 2021
Telcos Record Improved Performance in Latest Complaints in Context Report
Communications Alliance released its Complaints in Context report for the October – December 2020 quarter, showing a drop in complaint rates for a majority of participants.
Keeping the Suite of Communications Alliance Codes Refreshed
Communications Alliance periodically reviews each of its Codes and Guidelines that are being used by our sector to ensure that they remain contemporary and relevant. An invitation is now being extended in relation to the Codes listed below, to see if are satisfactorily meeting the needs of industry and the community, if there are any identified issues, improvements, gaps or clarifications that may be needed.
Further information can be found on the Documents under review webpage. All submissions are due by 5 p.m. on Friday 12th March 2021. Submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.
Communications Alliance Submission to the Exposure Draft of the Online Safety Bill 2020
Communications Alliance has made a submission in response to the Exposure Draft of the Online Safety Bill 2020. Among other issues, the submission discusses the following matters:
ACMA Report Shows Telcos Supporting Customers in Financial Hardship
Last week, the ACMA released a report on financial hardship arrangements provided by telcos to support customers.
In the announcement, ACMA Chair Nerida O’Loughlin said that “Generally, telcos appear to be supporting small business customers by keeping them connected to vital telecommunications services and offering assistance in the form of changing plans, debt waivers and alternative repayment arrangements,” and that the report showed many positive outcomes.
Retail Service Providers are required by the Telecommunications Consumer Protections (TCP) Code to have assistance options available for all residential and small business customers experiencing financial hardship. Communications Alliance encourages anyone facing financial challenges to contact their telco to discuss support options.
Supporting the Developing Australian Space Industry
Communications Alliance has provided a response to the House of Representatives Standing Committee on Industry, Innovation, Science and Resources’ inquiry into and report on developing Australia's space industry. We acknowledged Australia’s rapidly growing space sector, noting its importance as a part of Australia’s economic future and its importance in supporting our national and security interests. We also recognised the key role that the Australian Space Agency has been established for, to foster and promote Australia’s developing space industry. Our Satellite Services Working Group continues to make its capability available and to offer its support to the Agency, as its monitors and participates in the evolving Australian space sector.
Making Communications Infrastructure Available in Australia's External Territories
Communications Alliance has provided a response to the Joint Standing Committee on the National Capital and External Territories’ inquiry into and report on the availability of and access to enabling communications infrastructure in Australia's external territories. We support the Committee’s examination of the current communications situation in the Australia’s external territories, noting their focus on activities to enhance connectivity and services, and the options and opportunities for improving availability of and access to communications infrastructure. The satellite services industry has advanced considerably in its technological capabilities over the last decade, providing satellite systems that are a natural enabler in the remote environment of external territories which can minimise the disadvantages of distance and lack of inclusion.
Keeping the Foreign and Australian Space Objects Determination Fresh
The Communications Alliance Satellite Services Working Group provided a submission on the ACMA consultation on updating the Foreign Space Objects and the Australian Space Objects Determinations. These updates allow new entrants in the satellite space to access frequency for their services. Being listed in the Determinations is the first step before their satellite networks can be licensed to operate in specific shared satellite radiofrequency bands. The SSWG supported the proposed changes.