Issue No 11: 26 April 2021
ACOMM 2021 Awards - Nominate Now!
Telecommunications Complaints Drop 40% Over 2 Year Period
Communications Alliance has welcomed the ACMA’s publication of telecommunications complaints data for the October – December 2020 quarter, showing a significant decrease in the number of complaints made to telcos over the past two years.
Rights of Use Code Scheduled Review
Communications Alliance is seeking comments for a scheduled review of the following Code:
C566:2005 RIGHTS OF USE OF NUMBERS
The Code specifies what is meant by a customer's rights of use of his/her number(s) and the obligations of carriage service providers in relation to the customer's number(s) when the customer's number(s) is reserved, issued and in quarantine.
The Code can be downloaded from
Further information can be found on the Documents under review webpage. All submissions are due by 5 p.m. on Friday 14th May 2021. Submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.
Updated Industry Guidelines on Location Information for Emergency Calls
Communications Alliance has revised parts of the G557 Location Information for Emergency Calls suite of industry guidelines to reflect the latest industry processes and systems for handling emergency calls.
G557.5:2021, or Part 5 of G557, is the Push Mobile Location Information (MoLI) Interface To Emergency Call Person Platform (ECPP) Industry Guideline. It defines an interface for the transfer of Push Mobile Location Information (MoL)I between a Mobile Carrier and the Emergency Call Person (ECP) for an emergency call from a mobile phone. G557.5:2021 has been revised to:
(a) update the document references from the former ‘ECLIPS’ system to the current ECP platform;
G557.6:2021, or Part 6 of G557, is the Advanced Mobile Location Industry Guideline. It specifies the arrangements for the transfer of an Advanced Mobile Location (AML) short message between Mobile Carriers and the ECP when received from a mobile phone. G557.6 has been revised to reflect learnings from the introduction of AML in Australia.
G557.1:2021, or Part 1 of G557, is an Index for the parts of G557 and has had a corresponding editorial update.
All parts of G557:2021 are available from
Privacy Awareness Week - 3 to 9 May 2021
For further information click here.