Issue No 17: 20 July 2021
ACOMMS re-scheduled to 18 November 2021
Industry Gains Clarity on Latest NSW COVID Restrictions
The telecommunications sector has sought and obtained some further clarity on the sectoral impact of the most recent business restrictions imposed in NSW to help stem Greater Sydney Delta outbreak.
Communications Alliance CEO, John Stanton said the NSW Government had been responsive to arguments we put to it by Comms Alliance and its members and had sought to addressed a number of industry’s concerns within the NSW health order.
“We received confirmation that, alongside ‘click-and-collect’ operations, telco retail outlets can also have COVID-safe in-person contact in order to repair or replace devices. This is important, particularly, in circumstances where elderly or vulnerable customers need to have the connectivity of their device restored – that’s a key part of ensuring the customers’ safety and security during the lock-down and their ability to seek help if required,“ Mr Stanton said.
“The conditions placed on construction activity do allow mobile carriers and their contractors to carry out work and complete current builds at mobile sites, in order to ensure the safety or security of a site.”
Australians Encouraged to Contact their Telcos about Financial Assistance
The telecommunications industry has encouraged anyone affected by the current COVID lockdowns to reach out to their telco about financial hardship assistance.
Communications Alliance CEO John Stanton said “all telco providers have financial hardship assistance available for their customers who are having any challenges with their bills. We strongly encourage Australians to reach out and ask for help early.
“Customers should check their provider’s website for their ‘Financial Hardship Policy’ to see what’s available, and contact their provider with any questions. We recommend when contacting your provider you specifically request ‘financial hardship assistance’ to be connected to the right help as quickly as possible.”
Retail stores: While Telcos will keep their retail outlets open where possible, in accordance with social distancing policies, customer numbers permitted in-store will be limited. We strongly encourage customers to first try online self-service options and check providers’ websites for up-to-date information, before heading to a store.
There are multiple open consultations relevant to telecommunications that provide an opportunity for you to have your say.
Links to each of these consultations, along with their closing dates, are below.
Submission to DTA Digital Identity Legislation Position Paper
Communications Alliance has provided a submission in response to the Digital Transformation Agency Digital Identity Legislation Position Paper. The submission raises concerns in the following areas: