Queries or complaints by consumers or small business about your telecommunications service
If you have any queries relating to your telecommunications service or you wish to make a complaint - contact your service provider first.
Read the ACMA's Telecomms complaints FAQ
If you are not satisfied with your service provider's handling of the matter - contact the Telecommunications Industry Ombudsman:
Freecall 1800 062 058; TTY 1800 675 692 or visit the TIO website www.tio.com.au