Queries or complaints by consumers or small business about your telecommunications service.

If you have any queries relating to your telecommunications service or you wish to make a complaint - contact your service provider first.

If you are not satisfied with your service provider's handling of the matter
- contact the Telecommunications Industry Ombudsman:
Freecall 1800 062 058; TTY 1800 675 692 or visit the TIO website  www.tio.com.au.