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Home
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Factsheets & Brochures
Fact Sheets & Brochures
VoIP
What you should tell your customers about their Internet Telephone/ VoIP Service
Access to emergency services for users of VoIPand Internet Telephony
VoIP Security – what you can do about it as a VoIP or Internet Service Provider
A basic guide to VoIP technical terms and issues
VoIP Customer Booklet
VoIP Service Provider Guide
Industry
Financial Hardship Guide
TIO - Your obligations as a Service Provider
TIO - Your obligations as a VoIP Service Provider
Complaint Handling - Your obligations as a Service Provider
Some facts about short messaging to 13/1300 numbers for corporates
Consumer
An Introduction to Consumer Codes
Your Telecommunications Service - As a consumer, what you are entitled to know
Some facts about short messaging to 13/1300 numbers for consumers
Code Summary Sheets
C521:2004 Customer Information On Prices, Terms And Conditions
C541:2006 Credit Management
C546:2005 Customer Transfer
C620:2005 Consumer Contracts
C625:2005 and G627:2005 Information Accessibility
