: :
About Us
Overview
Management and Board
Annual Report
Media Releases
Newsletter
Factsheets & Brochures
: :
Membership
Categories and Fees
Members
: :
Activities
Works Program and Projects Overview
Committees and Groups
Mobile Premium Services
VoIP
Consumer Council
Disability Council
Consumer Participation
International
Submissions
National Broadband Network
Australian Government
: :
Events
Speeches
Archived Events 2008
Archived Events 2007
Archived Events 2006
Archived Events 2005
: :
Documents
Policies and Procedures
Code Compliance
Codes
Guidelines
Standards
Specifications
Public Comment
Publication Suites
Industry Lists
Available Superseded
: :
The ACOMM Awards
2008 Winners
2008 Photos
Sponsors
Judges
Nominations
Past Winners
Past Photos
: :
Members Area
: :
Contact Us
Overview
Management and Board
Annual Report
Media Releases
Newsletter
Factsheets & Brochures
Site Tools
printer friendly version
Username:
Password:
Login
Home
»
About Us
»
Factsheets & Brochures
Fact Sheets & Brochures
VoIP
What you should tell your customers about their Internet Telephone/ VoIP Service
Access to emergency services for users of VoIPand Internet Telephony
VoIP Security – what you can do about it as a VoIP or Internet Service Provider
A basic guide to VoIP technical terms and issues
VoIP Customer Booklet
VoIP Service Provider Guide
Industry
Financial Hardship Guide
TIO - Your obligations as a Service Provider
TIO - Your obligations as a VoIP Service Provider
Complaint Handling - Your obligations as a Service Provider
Some facts about short messaging to 13/1300 numbers for corporates
Consumer
An Introduction to Consumer Codes
Your Telecommunications Service - As a consumer, what you are entitled to know
Some facts about short messaging to 13/1300 numbers for consumers
Code Summary Sheets
C521:2004 Customer Information On Prices, Terms And Conditions
C541:2006 Credit Management
C546:2005 Customer Transfer
C620:2005 Consumer Contracts
C625:2005 and G627:2005 Information Accessibility