Review of the Telecommunications Consumer Protections Code

Communications Alliance has released for public comment an Issues Paper to guide the review of the Telecommunications Consumer Protections (TCP) Code. 

The Issues Paper proposes areas of focus for the review of the TCP Code and Guideline and outlines priorities identified in submissions already received from the telecommunications industry, regulators and consumer representatives.

This review aims to identify whether a need exists to amend the Code and Guideline.

The TCP Code regulates the behaviour of telecommunications service providers in areas including billing, credit management, complaint handling, customer contracts and the information contained in advertising. The Guideline is designed to aid in interpreting the TCP Code rules and provide examples of how a Supplier may choose to comply with the rules.

Comments received will be considered by the TCP Code Steering Group to prepare a specific recommendation for Communications Alliance.  The outcome of the review will be a decision to revise, reconfirm or withdraw the Code and Guideline. Should it be required, the Steering Group will also identify any issues with the Code and Guideline to assist in scoping the revision.

The Code and Guideline can be downloaded from:
www.commsalliance.com.au/Documents/Documents-under-Review

Comments on the review are requested by 5 p.m. on Friday 16 July 2010.

You can use the Submit Comments form on the Communications Alliance website to submit your comments via email or go to the Contact Us webpage to obtain other contact methods such as by post or fax.

Review of the Mobile Premium Services Code

Communications Alliance is seeking comments for a scheduled review of the Mobile Premium Services Industry Code (C637:2009) and the associated Mobile Premium Services Industry Guideline (C638:2009). This review aims to identify whether a need exists to amend the Code.

This Code sets out obligations on suppliers to establish appropriate community safeguards in the provision of Mobile Premium Services. The Code specifies minimum requirements on advertising, provision of information, service delivery, complaint handling and opt-out mechanisms.

The Code and Guideline can be downloaded from http://commsalliance.com.au/Documents/Documents-under-Review.

Comments on the Code are requested by 5 p.m. on Friday 30 July 2010.

You can use the Submit Comments form on the Communications Alliance website to submit your comments via email or go to the Contact Us webpage to obtain other contact methods such as by post or fax.

Release 2 of the NBN End User Premises Handbook published

An updated version of the NBN End User Premises Handbook is now available on our NBN Publications page.  The Handbook now includes information on wireless and satellite access in addition to fixed access network technologies, new sections on distribution technologies and installation practices and a section providing guidance on testing and service diagnostic arrangements.

The Handbook includes updates based on feedback received during the public consultation process such as the inclusion of power back-up provisions, clarification of references to End User Premises and the buildings within those premises, and guidance on the required qualifications for installers.

Two draft Standards released for public comment

We are seeking comments on the following two draft Standards which have been released for public comment:

• the Analogue interworking and non-interference requirements for Customer Equipment for connection to the Public Switched Telephone Network Standard (DR AS/CA S002:2010)
• the Requirements for customer cabling products Standard (DR AS/CA S008:2010)

Both drafts are revisions of current Standards and will be available on our public comment page from 6 July 2010. The two Working Committees have revised specific requirements in both Standards to bring them up to date with other Standards and with services provided on Australian networks. The public comment period closes at 5.00 pm on Monday 6 September 2010.

New Members

Communications Alliance is pleased to welcome the following new members:

Copper Development  www.copperdev.com
Digital Distribution Australia  www.ddaustralia.com.au
Gilat Satellite Networks    www.gilat.com

Events
ACOMMS Dinner and Awards:
Sydney - 8 July 2010
the Four Seasons Hotel
Book Now

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