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| Issue No 13, 24/08/09 |
Membership Update
Communications Alliance today welcomed NBN Co Limited as one of its newest members.
In making the announcement, Communications Alliance CEO Anne Hurley said NBN Co’s decision to join Communications Alliance reflected its willingness to actively engage with the communications industry.
“We are delighted to welcome NBN Co as a member of Communications Alliance. By joining our organisation, NBN Co has ensured that the lines of communication between the Company and its future customers are well and truly open.
“From our first meeting with Mike Quigley we have been impressed by NBN Co’s enthusiastic response to the industry’s NBN preparations. We look forward to collaborating with Mike and his team on the planning and rollout of this critical communications infrastructure,” Ms Hurley said.
Executive Chair of NBN Co Limited, Mike Quigley said: “We appreciate the initiatives that the Communications Alliance has taken in addressing some of the key issues associated with the development and employment of Australia’s National Broadband Network. We look forward to contributing to and utilising this important work.”
NBN Co joins over 100 Communications Alliance members from a wide cross-section of the industry including recent additions:
• 3-Com
• Rotstein Lockwood Reddy Lawyers
• Buroserv Australia Pty Ltd
• Intelsat
• Flexirent Capital Pty Ltd
• Opticomm
• VC International
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Customer Service Summit
The Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy will open the Communications Alliance Customer Service Summit on Wednesday 26 August 2009 in Melbourne,
The Summit will table the key challenges for the industry and explore opportunities for enhancing customer service in the rapidly changing communications environment.
This is a terrific opportunity to get inside the hearts and minds of your customers and hear from leading experts how a customer-focused approach leads to stronger and more profitable customer relationships.
This event is free for Communications Alliance members.
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Mobile Number Portability Code available for public comment
We are seeking comments on the draft Mobile Number Portability Code (DR C570:2009) being released for public comment on Tuesday 25 August 2009.
The draft Code defines the functional scope of mobile number portability and specifies processes for porting numbers. This revision aims to introduce processes for the efficient recovery of ported numbers involving multiple parties for return to the correct customer; and to remove references to CDMA technology in order to make the Code technology neutral.
Public comment period closes at 5.00 p.m. on Friday 25th September 2009.
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