Industry Codes

C513:2004 Customer and Network Fault Management
Specifies the minimum requirements to manage Customer and Network faults across networks.
C515:2005 Pre-selection
Specifies the minimum arrangements and timing in relation to the delivery of pre-selection.
C518:2006 Call Charging and Billing Accuracy
Defines the minimum required level of call charging and billing accuracy. Note: C518:2006 is not relevant to individual billing complaints.
C519:2004 End-to-End Network Performance for the STS
Specifies minimum performance for the Standard Telephone Services over fixed and mobile networks.
C522:2007 Calling Number Display
Specifies minimum requirements on suppliers to provide their customers with the choice to enable or block sending their calling number display information on a per call or per line basis, and ensure customers are aware of those choices.
C524:2004 External Telecommunication Cable Networks
Provides guidance on the basic principles of installation, maintenance and safety of external communications networks.
C525:2010 Handling of Life Threatening and Unwelcome Communications
Provides standard procedures for the cooperative handling (including call tracing) by carriers/carriage service providers of cross-network life threatening calls or repeated unwelcome calls.
C536:2011 Emergency Call Services Requirements
Specifies the obligations of carriers and carriage service providers to customers, emergency service organisations and emergency call persons.
C540:2007 Local Number Portability
Specifies processes between customers and service providers for the transfer of a local number.
C554:2004 Rights of Use of Premium Rate Service Numbers
Specifies the minimum requirements for the identification and transfer of the Rights of Use holder for Premium Rate Service Numbers.
C555:2008 Integrated Public Number Database (IPND)
Specifies who can supply and/or receive data to/from the IPND, as well as the obligations on use of IPND data.
C559:2012 Unconditioned Local Loop Service (ULLS) Network Deployment
Defines the minimum performance requirements for broadband services on phone lines (e.g. ADSL, ADSL2+, SHDSL).
C564:2011 Mobile Phone Base Station Deployment
Specifies the best current practices in the design, installation and operation of mobile phone radiocommunications infrastructure (e.g. mobile phone base stations).
C566:2005 Rights of Use of Numbers
Specifies what is meant by a customer's rights of use of his/her number(s) and the obligations of service providers in relation to the customer's number(s).
C569:2005 Unconditioned Local Loop Service - Ordering, Provisioning and Customer Transfer
This Code provides an operational framework for the ordering and providing of broadband services and the transfer of customers.
C570:2009 Mobile Number Portability
Specifies the arrangements required to change between mobile networks and keep one’s number.
C609:2007 Priority Assistance for Life Threatening Medical Conditions
Specifies the minimum requirements to provide the highest level of service practically available to customers who suffer from a life threatening medical condition.
C617:2005 Connect Outstanding
Specifies the process to reuse an existing service by a new customer when it has not been cancelled.
C625:2009 Information on Accessibility Features for Telephone Equipment
Specifies obligations on customer equipment importers and manufacturers to provide information on the features of their equipment that will meet people’s communications need.
C628:2012 Telecommunications Consumer Protections (TCP) Code
This Code contains consumer protection rules covering the life cycle of the relationship between service providers and their customers.
C637:2011 Mobile Premium Services (MPS) Code
Establishes obligations for appropriate community safeguards and customer service requirements upon suppliers of Mobile Premium Services.