Factsheets and Brochures

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VoIP

round_bullet  What you should tell your customers about their Internet Telephone/ VoIP Service (93.6 KB)

round_bullet  Access to emergency services for users of VoIPand Internet Telephony (75.5 KB)

round_bullet  VoIP Security – what you can do about it as a VoIP or Internet Service Provider (73.1 KB)

round_bullet  A basic guide to VoIP technical terms and issues (90.2 KB)

round_bullet  VoIP Customer Booklet (483.0 KB)

round_bullet  VoIP Service Provider Guide (311.7 KB)

round_bullet  VoIP Service Provider Guide (423.0 KB)

round_bullet  VoIP Customer Booklet (637.5 KB)

Industry

round_bullet  Financial Hardship Guide (291.3 KB)

round_bullet  TIO - Your obligations as a VoIP Service Provider (114.1 KB)

round_bullet  TIO - Your obligations as a Service Provider (112.9 KB)

round_bullet  Complaint Handling - Your obligations as a Service Provider (119.6 KB)

round_bullet  Some facts about short messaging to 13/1300 numbers for corporates (73.6 KB)

round_bullet  XDSL provision from a DSLAM in a customer building (514.3 KB)

round_bullet  Guidance for Suppliers in providing information on the accessibility features of telephone equipment (141.6 KB)

Consumer

round_bullet  Your Telecommunications Service - As a consumer, what you are entitled to know (112.2 KB)

round_bullet  Some facts about short messaging to 13/1300 numbers for consumers (75.5 KB)