Documents under review

All Communications Alliance published documents (Code/Guideline/Standard) are reviewed from time to time.

Review aims

To identify:
  • any existing issues with the document;
  • whether any process improvement is required, from operational experience in dealing with the document;
  • any gaps in the document;
  • clarifications that improve requirements;
  • whether the document is meeting the needs of industry and the community satisfactorily; and
  • expected impact of technology changes.
The document review will focus on its obligations and what it delivers, rather than compliance with the document, noting that it operates in the current legislative framework.

Review process

The Communications Alliance Document Maintenance Policy and Process defines the policy on the review of Communications Alliance documents.

All comments received will be considered by representatives of stakeholders to prepare a specific recommendation and reasons to revise, reconfirm or withdraw the published document.

Outcomes of the review

The outcome of the review of a document will be a decision to revise, amend (in the case of Standards), reconfirm or withdraw the published document.

Note that a review will not necessarily lead to the document being changed with a new version being published.

Want to submit a comment on document under review?

You can use the Submit Comments form to submit your comments via email or go to the Contact Us webpage to obtain other contact methods such as by post or fax.

All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.

Documents under review – open for comment


Documents under review – comment period expired

The comment period has expired for the documents under review listed below.


G612:2012 Customer Requested Barring

G612 defines the customer requested blocking of access from a customer's telephone service to a Carrier's or a Carriage Service Provider's service offering.

The aims of the review are to identify:any existing issues with the Guideline;
  • whether any process improvement is required, from operational experience in dealing with the Guideline;
  • any gaps in the Guideline;
  • clarifications that improve requirements;
  • whether the document is meeting the needs of industry and the community satisfactorily;
  • expected impact of technology changes; and
  • whether a need exists to amend, reconfirm or withdraw the Guideline.
The Guideline can be downloaded from
http://www.commsalliance.com.au/Documents/all/guidelines/g612

COMMENT PERIOD CLOSES AT 5:00PM ON FRIDAY 8TH JUNE 2018.


G616:2013 Acoustic Safety for Telephone Equipment

G616 is intended to provide guidance to organisations that have staff who use telephone equipment for extended periods of time, manufacturers, call centres, audio consultants, and testing laboratories in order to reduce the risk and severity of acoustic shock.

The aims of the review are to identify:

  • any existing issues with the Guideline
  • whether any process improvement is required, from operational experience in dealing with the Guideline ;
  • any gaps in the Guideline;
  • clarifications that improve requirements;
  • whether the Guideline is meeting the needs of industry and the community satisfactorily; and
  • expected impact of technology changes.

The Guideline can be downloaded from  http://www.commsalliance.com.au/Documents/all/guidelines/g616.

COMMENT PERIOD CLOSED AT 5.00 P.M. ON TUESDAY 1 MAY 2018


AS/CA S004:2013 Voice Performance Requirements for Customer Equipment

AS/CA S004 specifies the technical requirements for Customer Equipment (CE) that is designed or intended to transmit and receive voice frequency signals for voice communication, voice messages or tones by direct or indirect electrical or electro acoustic means and for connection to a Telecommunications Network.

The aims of the review are to identify:

  • any existing issues with the Standard
  • whether any process improvement is required, from operational experience in dealing with the Standard;
  • any gaps in the Standard;
  • clarifications that improve requirements;
  • whether the Standard is meeting the needs of industry and the community satisfactorily; and
  • expected impact of technology changes.

The Standard can be downloaded from http://www.commsalliance.com.au/Documents/all/Standards/s004.

COMMENT PERIOD CLOSED AT 5.00 P.M. ON TUESDAY 1 MAY 2018