POSITIVE REPORT CARD FOR BROADBAND PERFORMANCE

Sydney, 29 March 2018 - Communications Alliance welcomed the inaugural Measuring Broadband Australia report, released today by the competition regulator, the ACCC. The report showed that customers within the sample group were receiving 80%-92% of their maximum plan speed during busy hours – and that busy hour speeds were only marginally slower than the performance in non-busy periods.

“nbn and internet service providers (ISPs) have been working hard and cooperatively on a range of fronts – technical, operational, customer care and financial - to deliver a high quality broadband experience to Australian consumers,” said Communications Alliance CEO, John Stanton.

“While it is important not to read too much into this first set of results, the generally positive report card from the regulator shows that industry’s efforts are bearing fruit.

“We understand that customer concerns remain in relation to some services and that more challenges will need to be met, but we are pleased to see this evidence-based report showing excellent delivery of speeds across the largest ISPs."

ABOUT COMMUNICATIONS ALLIANCE
Communications Alliance is the primary telecommunications industry body  in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

Its vision is to  provide a unified voice for the telecommunications industry and to lead  it into the next generation of converging networks, technologies and  services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of  consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about  Communications Alliance, see www.commsalliance.com.au.

Media information contact:
Sefiani
Kurt Graham kgraham@sefiani.com.au
0431 478 558