Sydney, 23 July 2018 – Communications Alliance has welcomed the NBN Service Migration Determination published today by the Australian Communications and Media Authority (ACMA). The Determination is the last of a suite of five regulatory instruments designed to further improve the migration experience of consumers moving onto the National Broadband Network (NBN).

“Industry has worked closely with the ACMA on the development of the new Determination and the Service Continuity Standard. We are pleased that the ACMA took on board a range of industry’s suggestions to enhance the consumer safeguards afforded by the instruments and making them more workable,” Communications Alliance CEO, John Stanton, said today.

The new NBN Service Migration Determination in part forms a complement to the previously published Service Continuity Standard. The Determination provides rules for service providers to offer interim services or alternative arrangements where fibre-to-the-node (FTTN) or fibre-to-the-curb (FTTC) services have experienced initial connection issues.

The new instrument also sees providers of NBN services to perform certain line capability tests after a service has been moved to the NBN.

“While we are pleased with overall instrument, challenges remain in terms of the short implementation timeframes. Smaller providers, who may not be readily able to provide mobile interim services, are also likely to face challenges to comply with aspects of the new instruments,

“Nonetheless, we believe that collaboration with the regulator was effective and will contribute to an improved consumer experience for consumers migrating to the NBN,” Mr Stanton concluded.

Communications Alliance is the primary telecommunications industry body  in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

Its vision is to  provide a unified voice for the telecommunications industry and to lead  it into the next generation of converging networks, technologies and  services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of  consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about  Communications Alliance, see

Media information contact:
Kurt Graham
0431 478 558