Media Releases 2013
Strategic Review of National Broadband Network – Significant Effort Needed to Bring Project Back on Track12/12/2013 -
The Strategic Review of the National Broadband Network has underlined the need for an almost unprecedented multi-stakeholder national effort to bring the project back onto a successful trajectory, Communications Alliance said today.
2013 Media Release 19
Reduced TIO Complaints Show Industry Consumer Protection Code is Working23/10/2013 -
Communications Alliance today welcomed the fall of more than 18 per cent in complaints to the Telecommunications Ombudsman (TIO), outlined in the TIO Annual Report for 2012-13.
2013 Media Release 18
Telco Customer Service and Customer Satisfaction Continue to Improve: Latest Research09/10/2013 -
Consumer satisfaction with the performance of Australian telecommunications providers improved in four out of five categories measured in the latest quarterly national survey released by Communications Alliance today.
2013 Media Release 17
“Father of DSL” and Inventor of Vectoring at The NBN: Rebooted04/10/2013 -
Dr John Cioffi – a pioneer in the DSL technology that first allowed high-speed data transmission across telephone lines, and the inventor of the emerging broadband technology known as Vectoring – joins a stellar cast of international and local speakers at The NBN: Rebooted
event in Sydney next month.
2013 Media Release 16
Industry Moves to Assist Introduction of VDSL2 and Vectoring for the NBN23/09/2013 -
Communications Alliance has launched a revision of industry Standards and an industry Code, to facilitate the deployment of VDSL2 and Vectoring technologies as part of the National Broadband Network (NBN).
VDSL2 and Vectoring are technologies that are used to increase the rate at which data can be transferred across copper networks. They are expected to underpin the inclusion of Fibre To The Node (FTTN) in the mix of access methods through which the future NBN will be delivered – as spelled out in the broadband policies of the Abbott Government.
Communications Alliance has created a Working Committee that will revise four separate co-regulatory instruments plus an informative brochure (see attachment) to incorporate arrangements for the use of VDSL2 and Vectoring.
2013 Media Release 15
Industry Acts to Help Customers Transition Mobile Services and Minimise Disruption21/08/2013 -
Special measures are in place to help customers of Kogan Mobile to stay connected by moving their service to a new provider.
2013 Media Release 13
The NBN: Rebooted – Telco Industry Mobilises in Pursuit of “Making Australian Broadband Work”16/09/2013 -
Communications Alliance & Communications Day have partnered to host “The NBN: Rebooted” – a national workshop designed to help industry, Government and other stakeholders work cohesively to maximise the value and success of the National Broadband Network.
2013 Media Release 14
New Telco Usage Notifications to Benefit Australian Consumers29/07/2013 -
Key guidance on how the telecommunications industry can comply with new requirements to notify customers about their monthly usage has been published today by Communications Alliance.
2013 Media Release 12
Customer Satisfaction with Telecommunications Customer Service Holding Steady25/07/2013 -
The latest Telecommunications Customer Satisfaction Survey has shown incremental improvements in several measures of service providers’ performance, Communications Alliance CEO John Stanton revealed today.
The quarterly national survey, carried out for Communications Alliance by Roy Morgan Research, showed overall satisfaction with telecommunications customer service holding steady – with 81% of customers satisfied or neutral in their views and 7% of customers very dissatisfied with the service they receive.
2013 Media Release 11
Industry Initiatives on Calls to 13/1300 Services are Good News for Consumers22/07/2013 -
Mobile service providers will fast-track their creation of a new Communications Alliance industry Guideline as part of a comprehensive suite of measures to ensure that consumers can better manage what they spend on mobile calls to 13 and 1300 numbers.
2013 Media Release 10
Paul O’Sullivan named 2013 Communications Ambassador at ACOMMs Gala Award Night19/07/2013 -
Paul O’Sullivan – a revered champion of competition and one of the most influential leaders in Australian communications over the past 15 years – has been named Australian Communications Ambassador 2013.
2013 Media Release 9
Report of the Inquiry into Potential Reforms of Australia's National Security24/06/2013 -
Industry today welcomed the recommendations of the Federal parliamentary inquiry into telecommunications interception, data retention and related infrastructure security issues.
2013 Media Release 8
2013 ACOMMS Finalists Announced18/06/2013 -
A host of new telco players have become short-listed finalists in the communications industry’s premier awards for excellence, the ACOMMS – highlighting the changing face of the communications sector
2013 Media Release 7
Telstra Partners with Communications Alliance as Title Sponsor for 2013 ACOMM Awards27/05/2013 - Telstra Corporation
leads a storied field of industry players as the Title Sponsor
for the 2013 ACOMM Awards – the premier professional accolades for the Australian telecommunications industry.
2013 Media Release 6
Industry Pushes for Faster Introduction of Free Mobile Calls to 1800 Numbers22/05/2013 -
Communications Alliance welcomes the decision of the ACMA to vary the Numbering Plan to enable customers to call freephone 1800 numbers from their mobile phones at no charge.
2013 Media Release 5
Falling complaint numbers are good news for Telco consumers14/03/2013 -
Complaints to the Telecommunications Industry Ombudsman (TIO) about mobile services fell by 30 per cent over the past year as the industry’s new consumer protection code took effect, Communications Alliance said today.
2013 Media Release 4
2013 ACOMM Awards - Communications industry awards open for entries04/03/2013 -
Nominations have opened for the Australian communications industry’s premier awards, the ACOMMS, with 11 categories reflecting the development, innovation and service focus that underpin the sector
2013 Media Release 3
Better Information for Telco Customers Under TCP Code Requirements Effective 1 March28/02/2013 -
Australian consumers will receive comprehensive, consistent and clear information about telecommunications products and services before they purchase, under stronger consumer protections taking effect on 1 March 2013
2013 Media Release 2
Revised Australian Standard for Customer Cabling Installation14/02/2013 -
New rules for the safe installation of optical fibre communications in customer premises are part of a revised Australian Standard for telecommunications wiring published by Communications Alliance.
2013 Media Release 1