Media Releases 2018
STRONG RESULTS FROM BROADBAND MONITORING31/07/2018 - Communications Alliance welcomed today’s ACCC Broadband Monitoring report, which confirms that service providers continue to provide high speeds to their customers, and that increased traffic during busy hours is being well managed and only has a limited effect on the speeds experienced by consumers.
2018 Media Release 22
REPORTS SHOW RECENT IMPROVEMENTS IN TELCO CUSTOMER EXPERIENCE25/07/2018 - Complaints to the Telecommunications Industry Ombudsman (TIO) as a proportion of services in operation (SIO) for participating service providers have improved by almost 20 per cent in the most recent quarter, April – June 2018.
2018 Media Release 21
INDUSTRY WELCOMES NEW NBN SERVICE MIGRATION RULES23/07/2018 - Communications Alliance has welcomed the NBN Service Migration Determination published today by the Australian Communications and Media Authority (ACMA). The Determination is the last of a suite of five regulatory instruments designed to further improve the migration experience of consumers moving onto the National Broadband Network (NBN).
2018 Media Release 20
SOME POSITIVES IN LATEST ACCAN RESEARCH23/07/2018 - Communications Alliance noted ACCAN’s release today of a customer survey from February and March of this year.
2018 Media Release 19
STATEMENT ON COMMUNICATIONS COMPLIANCE APPOINTMENTS23/07/2018 - Telecommunications industry body, Communications Alliance, has welcomed the appointment of David Epstein as the Chair of independent industry monitoring and compliance body, Communications Compliance.
2018 Media Release 18
2018 ACOMMS FINALISTS ANNOUNCED17/07/2018 - Communications Alliance is proud to announce the finalists for 2018 in the communications industry’s premier awards for excellence, the ACOMMS, which recognise exemplary achievement across 11 categories of endeavour.
2018 Media Release 17
STRONGER TELCO CONSUMER PROTECTION CODE – FEEDBACK WANTED09/07/2018 - A stronger Consumer Protection Code for the telecommunications sector has been released for public comment today, designed to further improve customer service for telco users across Australia. The draft Telecommunications Consumer Protections (TCP) Code has been revised to strengthen consumer safeguards and adapt to changes in the market and technology.
2018 Media Release 16
INDUSTRY REACTION TO FEDERAL GOVERNMENT’S CONSUMER SAFEGUARDS REVIEW PAPER05/07/2018 - Communications Alliance has welcomed the long-awaited commencement of the Government’s Consumer Safeguards Review, which came through today’s release of a consultation paper addressing Redress and Complaints Handling in the sector.
2018 Media Release 15
IMPROVEMENTS TO NBN CONSUMER MIGRATION RULES22/06/2018 - Communications Alliance has welcomed a range of improvements to new regulatory instruments published today and designed to assist consumers moving to the National Broadband Network (NBN).
2018 Media Release 14
MNF GROUP IS TITLE SPONSOR FOR 2018 ACOMM AWARDS18/06/2018 - The MNF Group has signed on as the Title Sponsor for the upcoming 2018 ACOMM Awards – the industry awards recognising excellence in the Australian telecommunications sector.
2018 Media Release 13
NEW TELCO RULES FOCUS ON STRONGER INDUSTRY COOPERATION TO HELP CONSUMERS07/06/2018 - Communications Alliance today welcomed the new complaints handling Standard for the telecommunications sector, published by the industry regulator, the Australian Communications and Media Authority (ACMA).
2018 Media Release 12
CALL FOR SATELLITE AND MOBILE SERVICES TO SHARE SCARCE SPECTRUM21/05/2018 - More flexible and innovative approaches are needed in Australia to allow 5G mobile services and satellite-based services to co-exist, according to the nation’s communications satellite sector.
2018 Media Release 11
INDUSTRY RECOMMENDS IMPROVEMENTS TO NEW NBN MIGRATION RULES17/05/2018 - Communications Alliance has proposed improvements to make new draft NBN migration rules more consumer-focused and practical to implement.
2018 Media Release 10
INDUSTRY RECOMMENDS IMPROVED COMPLAINT HANDLING RULES24/04/2018 - Communications Alliance has proposed a set of improvements to proposed new regulatory rules on the handling of consumer complaints about telecommunications services.
2018 Media Release 9
COMPLAINTS IN CONTEXT REPORT AND CUSTOMER SATISFACTION SURVEYS SHOW NEED FOR CONTINUED EFFORTS20/04/2018 - Complaints to the Telecommunications Industry Ombudsman as a proportion of services in operation (SIO) for participating service providers increased to 9.3 complaints per 10,000 services for the period January to March 2018. This is higher than the previous quarter at 8.7.
2018 Media Release 8
INDUSTRY WELCOMES THE CONSUMER SAFEGUARDS REVIEW17/04/2018 - Industry welcomes today’s announcement by the Minister for Communications and the Arts, Senator Mitch Fifield, of the commencement of a Consumer Safeguards Review in the telecommunications sector.
2018 Media Release 7
INDUSTRY IS WORKING TO IMPROVE OVERALL CUSTOMER EXPERIENCE17/04/2018 - The complaint statistics contained in the TIO Six Month Update are disappointing and highlight that the telecommunications industry has to do more to improve the customer experience.
2018 Media Release 6
INDUSTRY WELCOMES NEW DRAFT REGULATIONS ON NBN MIGRATION10/04/2018 - The telecommunications industry welcomed the release today by the Australian Communications and Media Authority (ACMA) of new regulatory instruments relating to consumer information and protections during the migration to the NBN.
2018 Media Release 5
POSITIVE REPORT CARD FOR BROADBAND PERFORMANCE29/03/2018 - Communications Alliance welcomed the inaugural Measuring Broadband Australia report, released today by the competition regulator, the ACCC. The report showed that customers within the sample group were receiving 80%-92% of their maximum plan speed during busy hours – and that busy hour speeds were only marginally slower than the performance in non-busy periods.
2018 Media Release 4
INDUSTRY WELCOMES NEW DRAFT REGULATION ON COMPLAINT HANDLING15/03/2018 - The telecommunications industry welcomed the release today by the Australian Communications and Media Authority (ACMA) of new draft regulatory instruments relating to complaint handling and record keeping.
2018 Media Release 3
2018 ACOMMS – AUSTRALIA’S COMMUNICATIONS INDUSTRY AWARDS – NOW OPEN FOR ENTRIES12/02/2018 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS - with 11 categories celebrating performance excellence in innovation, customer service, marketing and product solutions across the breadth of the telecommunications sector.
2018 Media Release 2
TELECOMMUNICATIONS COMPLAINTS IN CONTEXT FOR OCTOBER – DECEMBER 201725/01/2018 - Complaints to the Telecommunications Industry Ombudsman as a proportion of services in operation (SIO) for participating service providers increased to 8.7 complaints per 10,000 services for the period October to December 2017.
2018 Media Release 1