Issue No 2: 25 January 2018
Visit the 2017 ACOMMS photo gallery here and highlights video here. And see the 2017 winners here.
ACOMMS 2018 - Sponsorship OpportunitiesSponsoring the ACOMMS provides a unique opportunity for brand positioning. As a sponsor, you will have your organisation highlighted in front of a sell-out audience of more than 500 - including some of the most influential professionals and decision-makers in the Telco industry, Government and the regulatory sphere. Please contact Carolyn Todd on +61 3 9663 3093 or email firstname.lastname@example.org to discuss sponsorship opportunities at the 2018 ACOMM Awards.
Telecommunications Complaints in Context for October – December 2017
Complaints to the Telecommunications Industry Ombudsman as a proportion of services in operation (SIO) for participating service providers increased to 8.7 complaints per 10,000 services for the period October to December 2017.
This is higher than the previous quarter, at 8.3, but below the high point of 9.0 complaints per 10,000 SIO recorded in April – June 2017. The full report, including participant ratios, can be found on the Communications Alliance website.
Communications Alliance CEO John Stanton said “this result shows the ongoing challenges the industry is facing. Industry will continue developing and implementing initiatives to improve the customer experience, and is coordinating with the ACMA on their recently announced measures to improve the nbn consumer experience.”
Complaints in Context is a quarterly report published by Communications Alliance with complaints data provided by the Telecommunications Industry Ombudsman. The report for October to December 2017 can be found on the Communications Alliance website.