2015 ACOMM AWARD WINNERS ANNOUNCED
David Thodey 2015 Communications Ambassador
Category Awards to Virgin Mobile Australia, Optus, Cloud Plus, Telstra,
Jeenee Mobile, Vodafone Hutchison Australia, Megaport,
Alcatel-Lucent, Pivotel Satellite and NetComm Wireless.
The winners of the prestigious 2014 Communications Alliance &
CommsDay Awards were announced at the Annual ACOMM Awards Dinner in
Sydney. Attended by almost 500 industry leaders, the evening’s
keynote address was delivered by the Hon. Malcolm Turnbull,
Minister for Communications.
The individual category awards were taken out by a star-studded
line-up of Australian service providers - featuring long-established
players and ‘new faces’ – including Telstra Corporation, Optus, Next
Telecom, Vodafone Hutchison Australia, Virgin Mobile Australia, NetComm
Wireless, Gilbert + Tobin, Skybridge (Australia), and Ericsson
The winners of the prestigious 2015
Communications Alliance CommsDay Awards were announced at the
9th Annual ACOMM Awards Dinner in Sydney. Attended by almost
500 industry leaders, the evening’s keynote address was delivered by the Hon. Malcolm Turnbull, Minister for Communications.
The individual category awards were taken out by a
star-studded line-up of Australian service providers - featuring
long-established players and ‘new faces’ – including Virgin
Mobile Australia, Optus, Cloud Plus, Telstra, Jeenee Mobile, Vodafone
Hutchison Australia, Megaport, Alcatel-Lucent, Pivotel Satellite and
David Thodey has been named
Australian Communications Ambassador 2015
for his transformational contributions to the Australian
telecommunications sector, including through leadership in cultural
change and commitment to customer service.
“The ACOMM Awards represent the pinnacle of achievement for the
Australian communications industry and I congratulate all the winners
and finalists in the 2015 ACOMMS,” said Communications Alliance CEO John
“Excellence in innovation is a pervasive trait in the achievements of the 2015 ACOMM winners.”
“We are seeing ever more clearly the race to differentiate through
innovations that harness advanced technology and combine it with
inventive thinking to deliver new and valuable capabilities to
The winners of the 2015 ACOMM Awards are:
- Communications Ambassador – David Thodey
- Large Company – Vodafone Hutchison Australia for their
‘Data Workout program” - a unique program designed to raise data usage
awareness among customers.
- SME – Megaport - for their ‘Software-based network and
communications’ solution that offers highly flexible configuration and
pricing that makes network design and orchestration easy and
to the Industry, Professional Services – Alcatel-Lucent
for boosting Australia’s telecommunications skills base with the
integration of specialist university course material and certification
programs into tertiary engineering courses at RMIT and UTS.their
Marketing Initiative – Virgin Mobile Australia for their
new brand platform “Making Mobile Better” that created a movement, not
just a campaign –with #Mealforameal. Virgin Mobile delivered a
real meal to someone in need via OzHarvest.
Mobile Solution – Optus for their ‘Cash by Optus’ that
gives customers the ability to load funds to a facility on their phone
and to make contactless payments using their phone anywhere Visa payWave
Security Solution – Cloud Plus for their ‘- Managed
Firewall with the Security Plus Bundle’. A virtual firewall
instance equipped with a comprehensive suite of features essential to
protect a business from sophisticated security threats
Innovation - Large – Alcatel-Lucent for designing,
deploying and bringing into operation a 4G LTE wireless communications
network in the Pilbara.
Innovation - Emerging – NetComm Wireless for the first
4G/LTE device on the global market to integrate the latest M2M software
protocols and support M2M innovation.
Provider of the Year Award – Pivotel Satellite for
Tracertrak - providing global resource tracking and monitoring,
including a comprehensive OH&S and remote worker safety
Contribution – Jeenee Mobile for making mobile
technology and all of its benefits equally inclusive, accessible and
affordable for people who live with a disability.
to Customer Service – Telstra for putting the customer
at the centre. Telstra developed a new approach to customer
service - based on personalisation.
Further Improvements in Latest Telecommunications National Customer Satisfaction Survey
The latest Telecommunications Customer Satisfaction Survey has revealed further improvements in four key satisfaction metrics, including overall satisfaction, satisfaction with complaint handling and the ease of understanding bills and contacting service providers, Communications Alliance CEO John Stanton said today.
The quarterly national survey, carried out for Communications Alliance by Roy Morgan Research, shows a record high in the percentage of customers satisfied, very satisfied or neutral about the service they receive – a figure of 85%, compared to 82% in the previous quarter and 80% in the first poll conducted at the beginning of 2013.
The survey, conducted during June 2015, is the tenth wave in an ongoing quarterly series designed to measure the overall experience of Australian telco customers – particularly in relation to key customer ‘touch points’ covered by the revised Telecommunications Consumer Protections (TCP) Code. The enforceable Code was created by Communications Alliance, industry representatives and other stakeholders, and registered by the industry regulator, the Australian Communications and Media Authority (ACMA) late in 2012.
Many service providers already deliver outstanding customer service and industry’s concerted improvement efforts, combined with the impact of the TCP Code, has already seen customer complaints to the industry ombudsman fall by more than 40% to an eight year low, recorded at the end of 2014.
The Wave 10 survey results show an encouraging lift in customer satisfaction with the way service providers handle their complaints – 76% of customers were satisfied/neutral, compared to 67% in the previous quarter and 66% at the time of the first survey, and the proportion of customers declaring themselves “very satisfied” or “satisfied” are both at record highs.
The latest survey shows continuing improvement in customer satisfaction with the ease of understanding their bills, which has risen by 7% since surveying began (89% of respondents satisfied/neutral, up from 82% in the first wave survey).
The results also show further improvement in customer satisfaction with the ease of contacting their service provider - 80% of respondents satisfied/neutral, up from 69% in the first wave survey.
The full survey results are available here.
Submission on the Regional Telecommunications Review
Communications Alliance has provided a submission to the Regional Telecommunications Independent Review Committee (RTIRC) on the Regional Telecommunications Review 2015. The members of the Satellite Services Working Group (SSWG) have provided commentary on demand management and growth in regional and remote areas and traffic prioritisation of the nbn long-term satellites in response to the review. The submission can be found at the Communications Alliance submissions.
Internet of Things: Opportunity Australia
Read the following article in the IoT by Chris McLaren, Partner & National Sector Lead for Technology, Media & Telecommunications, KPMG http://newsroom.kpmg.com.au.
Communications Alliance is pleased to welcome the following new members;
Yaana Technologies is a leading global provider of intelligent Compliance Solutions with accurate data retention, sophisticated security, and unique analytical capabilities. Our solutions offer our customers a cost-effective path to address the complexities related to meeting compliance needs in the rapidly evolving information-communications and cloud markets worldwide.
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