Industry Guidance Notes

Industry Guidance Note (IGN 004) Migration of Legacy Services
Provides guidance to nbn, RSPs, ASPs and cablers who will need to interact with customers migrating their telecommunications and legacy services onto the NBN.
Industry Guidance Note (IGN 007) Issues to Consider for Insolvency Practitioners and Telecommunications Carriage Service Providers in relation to Carriage Service Providers in Financial Difficulty
Communications Alliance has published Industry Guidance Note IGN007 Issues to Consider for Insolvency Practitioners and Telecommunications Carriage Service Providers in relation to Carriage Service Providers in Financial Difficulty.
Industry Guidance Note (IGN 008) NBN FTTB/N Migration Processes
Communications Alliance has published a NBN FTTB/N Migration Processes (IGN 008) Industry Guidance Note.
Industry Guidance Note (IGN 009) CLI Management
Communications Alliance has published a CLI Management (IGN 009) Industry Guidance Note to give information on the nature and handling of Calling Line Identification (CLI).
Industry Guidance Note (IGN 010) Handling of Life Threatening and Unwelcome Communications
Communications Alliance has published a Customer Process (IGN010) Guidance Note intended for customers and to provide guidance on the processes set out in the C525:2017 Handling of Life Threatening and Unwelcome Communications Industry Code (the Code) without the need to read the Code.