Industry Guidance Notes

Industry Guidance Note (IGN 004) Migration of Legacy Services
Provides guidance to nbn, RSPs, ASPs and cablers who will need to interact with customers migrating their telecommunications and legacy services onto the NBN.
Industry Guidance Note (IGN 007) Issues to Consider for Insolvency Practitioners and Telecommunications Carriage Service Providers in relation to Carriage Service Providers in Financial Difficulty
Communications Alliance has published Industry Guidance Note IGN007 Issues to Consider for Insolvency Practitioners and Telecommunications Carriage Service Providers in relation to Carriage Service Providers in Financial Difficulty.
Industry Guidance Note (IGN 009) CLI Management
Communications Alliance has published a CLI Management (IGN 009) Industry Guidance Note to give information on the nature and handling of Calling Line Identification (CLI).
Industry Guidance Note (IGN 010) Handling of Life Threatening and Unwelcome Communications
Communications Alliance has published a Customer Process (IGN010) Guidance Note intended for customers and to provide guidance on the processes set out in the C525:2017 Handling of Life Threatening and Unwelcome Communications Industry Code (the Code) without the need to read the Code.
Industry Guidance Note (IGN 013) Sales Practices and Credit and Debt Management
Communications Alliance has published Industry Guidance Note IGN013 Sales Practices and Credit and Debt Management to illustrate a range of good practices related to TCP Code provisions for CSPs to consider and apply as appropriate.
Industry Guidance Note (IGN017) Authorised Representatives and Advocates
Communications Alliance has published (IGN017) Guidance Note for industry, consumers, and consumer groups. It is intended to educate all three of these groups to streamline the appointment process while continuing to protect consumers from fraud.
Industry Guidance Note (IGN019) IPND Reconciliation Data Extract Process
Communications Alliance has published an IPND Reconciliation Process (IGN019) to provide guidance to Data Providers and CSPs in meeting reconciliation obligations under the IPND Code.
Industry Guidance Note (IGN020) Emergency Call Service Requirements - Triple Zero Test Call Procedures
This Guidance Note is intended for Carriers and Carriage Service Providers (CSPs) and accompanies the C536:2020 Code in order to help facilitate the procedure to be followed by C/CSPs and their wholesale / enterprise customers for the testing of calls to 000/112 subsequent to a network / switch upgrade or the implementation of a new PABX system.
Industry Guidance Note (IGN021) AML Operational Arrangements
Communications Alliance has published Industry Guidance Note IGN021 AML Operational Arrangements to specify supporting operating arrangements for the transfer of an AML Short Message (SM) received from Customer Equipment in accordance with AS/CA S042.1:
(a) associated with Emergency Calls in Australia to 000 and 112; and
(b) between Mobile Carriers and the Emergency Call Person for 000 and 112.
Industry Guidance Note (IGN022) Number Portability Feasibility Study
Communications Alliance has published Industry Guidance Note IGN022 Number Portability Feasibility Study to summarise the findings in the report on the study examining the feasibility of consolidating number portability systems. The Guidance Note is intended to assist Carriers and CSPs as they plan their future technology and business process roadmaps for services that involve number portability.
Industry Guidance Note (IGN023) Telecommunications Network Management - Energy Supply
The objective of this Guideline is to provide interested parties with information relating to the power arrangements in place for supplying telecommunications services.