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Interoperator Arrangements
C513:2004 Customer and Network Fault Management
The Code C513:2004 Customer and Network Fault Management Industry specifies the minimum operational requirements of Carriers and Carriage Service Providers to manage Customer and Network faults across telecommunication networks. It includes the principles and processes to be followed to record, track and resolve Customer and/or Network Faults. The Code was first published in October 1998 and following another revision, second published in December 1999. The Industry Code has now been further revised to include Customer and Network Fault Management for Local Number Portability, Mobile Number Portability, Freephone and Local Rate Service and to meet ACA registration requirements.
The Fourth Edition (C513:2004) was published to clarify the position of a Reseller in the Code (see the Explanatory Statement for further information).
The C513:2004 Customer and Network Fault Management Industry Code also replaces G576:2001 Mobile Number Portability Fault Management Industry Guideline.
C515:2005 Pre-selection
Revised to accommodate provisions for Electronic Customer Authorisation, Provision of Service Information, the treatment of Change of ASD in respect of Pre-selection and IT Specifications relating to the ASD/PSD File Eligible Party Identification Code. Specifies the minimum operational arrangements and timing in relation to the delivery of preselection in a multi-carrier, single basket environment. It includes the principles and processes to be followed by Access Service Deliverers (ASDs) and Prime Service Deliverers (PSDs) for implementing, maintaining and changing customer's choice of Prime Service Deliverer.
There was a limited revision of the Code in 2005 to modify clauses affected by changes to fair trading legislation in New South Wales and Victoria.
The Code was reconfirmed in 2008 and the next review is scheduled to occur in November 2013.
This document should be read in conjunction with:
G597:2005 Pre-selection Operations Manual
C524:2004 External Communication Cable Networks
Provides guidance on the basic principles of installation, maintenance and safety of external communications networks; describes the minimum requirements for electrical, structural and network reliability and employee/public safety. Revised to include "Dial Before You Dig" awareness, safety requirements for working near electricity lines, OH&S arrangements for facilities that emit electromagnetic radiation, road traffic management to Australian standards, the marking of underground cables, the depth of cover within road reserves and to clarify that the Code refers to other authorities and property owners not just utility owners.
C525:2010 Handling of Life Threatening and Unwelcome Communications
C525:2010 (July 2010, .pdf 645kB)
Provides standard procedures for the cooperative handling (including call tracing) by carriers, carriage service providers and the national relay service provider of communications across networks that are life threatening or connected with a pattern of unwelcome communications. The Code also outlines when carriers, carriage service providers and the national relay service provider can deal with unwelcome call complaints relating to non real-time communications such as SMS, MMS and email.
Revision
The Code was revised in 2010 to:- modify the definitions of Unwelcome Communications or Life Threatening Communications to cover all forms of communications technology subject to the Telecommunications Act;
- reflect changing industry processes as well as the development of new and emerging technologies;
- clarify a number of areas; and
- support industry efforts to reduce non-genuine calls from a public mobile telecommunications service to the Emergency Call Service.
C536:2011 Emergency Call Services Requirements
Specifies the obligations of carriers and carriage service providers to customers, emergency service organisations and emergency call persons.
Explanatory Statement
Explanatory Statement (.pdf, 117 kb)
This document provides background information about the development of the Emergency Call Services Requirements Code.
C540:2007 Local Number Portability
The Local Number Portability Industry Code specifies operational processes between customers and Access Service Deliverers (ASDs) and between ASDs for local number portability. It defines the processes for porting of numbers, any restrictions that apply to ported numbers and processes for moving a ported number. Revision of the Code
The Code was revised in 2007 to:
- allow ULL Call diversion and Cat. D Porting of Telephone Numbers where the Access Provider is not the Donor C/CSP but is the Losing C/CSP.
C554:2004 Rights of Use of Premium Rate Service Numbers
C554:2004 Rights of Use of Premium Rate Service Numbers Industry Code specifies the minimum requirements for the identification and transfer of the Rights of Use holder for Premium Rate Service Numbers. It includes principles and processes designed to provide certainty to all industry participants about who is the ROU Holder for Premium Rate Service Numbers and how ROU may be transferred between industry members.This Code was reconfirmed in 2007 and the next review is scheduled to occur in 2012.
C555:2008 Integrated Public Number Database (IPND)
The Code specifies who can supply and/or receive data to/from the IPND, as well as the obligations on use of IPND data.
Revision of the Code
The Code was revised in 2007 to bring the Code into alignment with the Telecommunications Act 1997 and the Telecommunications (Section of the Telecommunications Industry) Determination 2007 and other applicable legal requirements and to clarify matters relating to Customers, operational issues and technical issues by re-ordering the content for ease of reading and revising some clauses for improved clarity.
The Code was revised in 2008 to extend by an additional twelve months the delayed timeframe for implementation of aspects of the Code relating to the supply and use of Public Number Customer Data for Location Dependent Carriage Services.
Associated Guideline
G619:2007 IPND Data
Provides assistance to Data Providers and Data Users in ensuring the accurate capture and entry of data into the IPND to satisfy the needs of all Data Users, particularly emergency service organisations
The Guideline was revised to ensure consistency with changes to legislation governing the use of data provided to the IPND Manager, the concomitant Ministerial directions, the ACMA IPND Scheme, related Ministerial instruments and the subsequent revision to C555:2007 Integrated Public Number Database (IPND) Industry Code. It also contains additional information to clarify the use of various fields.
C564:2004 Deployment of Mobile Phone Network Infrastructure
The Code specifies the best contemporary practices in the areas of design, installation and operation of radiocommunications infrastructure. The Code requires the application of a precautionary approach to the deployment of radiocommunications infrastructure and contains obligations on carriers to consult.
The Code replaces C564:2002 Deployment of Radiocommunications Infrastructure Industry Code.
Further information on the deployment of mobile phone towers and links to industry and regulatory information can be found here.
C564:2011 Mobile Phone Base Station Deployment
C564:2011 (pdf 1500kb)
C564:2011 Explanatory Statement (pdf 118kb)
This Code is a revision of the registered Deployment of Mobile Phone Network Infrastructure Industry Code (ACIF C564:2004).
This Code is to be submitted to the ACMA for registration and until this revised Code is registered, the Deployment of Mobile Phone Network Infrastructure Industry Code (C564:2004) above remains as the registered Code with which industry must comply.
The Project Outcomes Summary provides a list of improvements introduced by the revised Code.
C566:2005 Rights of Use of Numbers
Specifies what is meant by a customer's rights of use of his/her number(s) and the obligations of carriage service providers in relation to the customer's number(s) when the customer's number(s) is reserved, issued and in quarantine.The Code replaces C566:2004, which was amended to remove the conferral of powers on the Telecommunications Industry Ombudsman to handle complaints under the Code.
C569:2005 Unconditioned Local Loop Service - Ordering, Provisioning and Customer Transfer
This Code provides a carrier/CSP operational framework for the ordering and provisioning of the unconditioned local loop pairs and the transfer of customers between CSPs.
Note: There was a limited revision of the Code in 2005 to modify clauses affected by changes to fair trading legislation in New South Wales and Victoria. The next review is scheduled to occur in November 2007.
C570:2009 Mobile Number Portability
The Industry Code has been developed to specify the procedural arrangements required to Port a Mobile Service Number between Carriage Service Providers, where there is a change in Mobile Carrier network. Elements of the Industry Code could be utilised by Carriers and Carriage Service Providers in other customer transfer scenarios. Carriers and Carriage Service Providers (including long distance CSPs) must fulfil their routing obligations under the Numbering Plan. This Industry Code provides for automated interfaces between Mobile Carriers/Carriage Service Providers to support Mobile Number Portability in the distribution of routing information.
Revision
The Code was revised in 2009 to introduce a Port Recovery process to better enable recovery of ported mobile numbers involving multiple CSPs to the correct Customer, and to remove references to CDMA technology and make the Code more technology neutral.
C609:2007 Priority Assistance for Life Threatening Medical Conditions
Specifies the minimum requirements for the provision of the highest level of service practically available to customers who suffer from a diagnosed life threatening medical condition. It includes principles and processes for the connection, fault rectification, reliability of residential STS, the provision of interim services and the wholesale arrangements. It also includes notification obligations on carriers and carriage service providers not providing Priority Assistance.The Code was revised to take account of revised Telstra licence conditions on priority assistance, to revise timelines for priority assistance customers in Connect Outstanding situations and to review offering of priority assistance over new technologies.
C617:2005 Connect Outstanding
Specifies the process for the reuse of an in-place service by a new Customer where the previous Customer has vacated the premises and the existing service has not been cancelled. It includes principles and processes for the disconnection of the previous service, the connection of a new service and a process for reversals for invalid connections. This Code was reconfirmed in 2008 and the next review is scheduled to occur in 2013.
G514:2003 Code Administration and Compliance Scheme
Describes the ACIF Code Administration and Compliance Scheme and the obligations of Code signatories under that scheme.
Code Signatory Agreement (.doc, 66KB)
G517:2004 Monitoring of Communications for Network Operation and Maintenance
Provides recommended procedures to be followed when monitoring and recording voice or non-voice communications when undertaking installation, operation or maintenance of a network.
G561:2009 Mobile Number Portability Network Plan for Voice, Data and Fax Services
G561 defines the industry agreed call handling arrangements to support mobile number portability. In particular, this plan describes call handling between interconnected networks for circuit switched voice, data and fax calls to portable mobile numbers. First published September 2000. Updated December 2000 to align Section 7 of ACIF G561 with the ACCC direction to ACA on MNP of November 2000. Updated March 2002 to clarify use of service digits for transfer/port of service between networks operated by same organisation e.g. GSM to CDMA, 2G to 3G.
Revision
The Guideline was revised in 2009 in alignment with the revision of the MNP Code. The next review is scheduled to occur in December 2014.
G562:2000 Electronic Customer Authorisation
Specifies the requirements and safeguards for future methods of customer authorisation, ie., written, verbal and electronic or any other methods deemed appropriate.
G565:2009 Mobile Number Portability Network Plan for SMS
G565:2009 specifies industry agreed routing arrangements to enable correct delivery of inter-carrier SMS.
Revision
The Guideline was revised in 2009 in alignment with the revision of the MNP Code. The next review is scheduled to occur in December 2014.
G567:2010 Switchless Multibasket Billing Redirection
Defines inter-CSP operational principles that manage the co-existence of Commercial Churn and Switchless Multi Basket Wholesale Billing.
Revision
A minor revision was conducted in 2010 to clarify completion reporting and notification requirements with regards to Product Redirections between Service Providers.
G571:2002 Building Access Operations and Installation
Defines standardised processes for the installation of telecommunications infrastructure in multi-tenanted buildings.
Reconfirmation
The Guideline was reconfirmed in 2004 and the next review is scheduled to occur in July 2009.
G572:2007 Unconditioned Local Loop Service Fault Management
Describes interoperator processes for recording, tracking and resolving individual customer and network ULLS faults, processes for ULLS testing by Access Seekers, definitions of fault types, procedures for restoring service and processes for handling DSL faults caused by interference.
G573.1:2009 Mobile Number Portability IT Specification Part 1: Transaction Analysis
Identifies the functional and technical baseline requirements for the support of C570:2009 Mobile Number Portability Industry Code.
Revision
The Guideline was revised in 2009 to align with the revision of the MNP Code. The next review is scheduled to occur in December 2014.
G573.1:2009 Appendix E - XML Messaging Formats
G573.1:2009 Appendix E (.pdf, 549 KB)
Identifies and defines the XML format for the MNP intercarrier messaging.
Revision
Appendix E was revised in 2009 to align with the revision of the MNP Code. The next review is scheduled to occur in December 2014.
G573.2:2009 Mobile Number Portability IT Specification Part 2: Architecture and Messaging Requirements
Specifies the requirements for the Messaging Nodes of the MNP Messaging Platform. Revised to confirm the attributes required to be advised to other participants.
Revision
The Guideline was revised in 2009 to align with the revision of the MNP Code. The next review is scheduled to occur in December 2014.
G573.3:2010 Mobile Number Portability IT Specification Part 3: Common Network
Specifies the requirements of the Private IP Network (PIPN) to provide interconnectivity which facilitates Mobile Number Portability.
Revision
A minor revision was conducted in 2010 to enhance current guidance on fault management processes and diagnostics in order to better address MNP fault scenarios arising from connectivity issues.
G574:2009 Mobile Number Portability - Customer Information
Provides guidance for Suppliers on ongoing customer information provision about mobile number portability in general, including information provision on mobile contracts.
Revision
The Guideline was revised in 2009 to align with the revision of the MNP Code. The next review is scheduled to occur in December 2014.
G575:2009 Mobile Number Portability Ported Number Register
The Ported Number Register is required to enable effective routing of calls following mobile number portability and updates of porting management systems.
Revision
The Guideline was revised in 2009 to align with the revision of the MNP Code. The next review is scheduled to occur in December 2014.
G577:2009 Mobile Number Portability Testing Strategy for Voice, Data and Fax Services
G577 describes the joint network testing for voice, fax and data services to be conducted by PSDs and Mobile Carriers for mobile number portability. This is separate to and in addition to any internal testing conducted by any PSD or Mobile Carrier.
Revision
The Guideline was revised in 2009 to align with the revision of the MNP Code. The next review is scheduled to occur in December 2014.
G578:2009 Mobile Number Portability Testing Strategy for SMS
G578 describes the joint network testing to be conducted by Carriers and Carriage Service Providers for mobile number portability for SMS. This is separate to and in addition to any internal testing conducted by any CSP.
Revision
The Guideline was revised in 2009 to align with the revision of the MNP Code. The next review is scheduled to occur in December 2014.
G579:2009 Mobile Number Portability Operations Manual
This guideline sets out the operational arrangements for the implementation of MNP processes between Mobile Carriers (MCs), CSPs, Portability Service Suppliers (PSSs) and Network Providers (NPs) in the implementation of MNP which support the requirements of the MNP Code.
Revision
The Guideline was revised in 2009 to align with the revision of the MNP Code, specifically amendments to processes for the recovery of Ported MSNs involving multiple CSPs to the correct Customer. The next review is scheduled to occur in December 2014.
G591:2006 Telecommunications in Road Reserves - Operational Guidelines for Installations
Provides guidance for Road Authorities and Carriers to manage their respective facilities in road reserves safely, effectively and efficiently. It provides guidance on co-ordination, considerations for positioning telecommunications facilities in road reserves, attachment of telecommunications facilities to road authority structures, planning and sharing information.
Reconfirmation
The Guideline was reconfirmed in 2012 and the next review is scheduled to occur in 2017.
G592:2009 Mobile Number Portability IT Test Strategy
Provides the framework for new participants to undertake Industry Testing.
Revision
The Guideline was revised in 2009 to align with the revision of the MNP Code. The next review is scheduled to occur in December 2014.
G593:2009 Mobile Number Portability IT Test Plan
Details the test components required for a new participant to successfully complete MNP industry testing with all current participants. The testing will be conducted in three phases: Common Network Testing, Message Layer Testing and Application Layer Testing.
Revision
The Guideline was revised in 2009 to align with the revision of the MNP Code. The next review is scheduled to occur in December 2014.
G596:2002 Communication Support for Emergency Response
The purpose of this Guideline is to provide a standard procedure for the cooperative handling by Carriers and Carriage Service Providers of incidents that require the coordination and communication support of Emergency response.
Reconfirmation
This Guideline was reconfirmed in 2007 and the next review is scheduled to occur in 2012.
G597:2005 Pre-selection Operations Manual
Revised to be a stand alone document and to accommodate the new provisions of C515:2005 Pre-selection Industry Code. Defines the operational arrangements for the implementation of pre-selection processes between carriers and CSPs described in the C515:2005 Pre-selection Industry Code.
There was a limited revision of the Guideline in 2005 to modify clauses affected by changes to fair trading legislation in New South Wales and Victoria.
This document should be read in conjunction with:
C515:2005 Pre-selection
G598:2003 Pre-selection Billing Information Specification
G599:2005 Pre-selection IT Specification
An Industry Operations List is also available for download to facilitate communication among Service Providers.
Industry Operations Lists
G598:2003 Pre-selection Billing Information Specification
Revised to be a stand alone document and to accommodate the new provisions of C515:2005 Pre-selection Industry Code. Specifies the files, records and the operational details of the interface supplying the customer billing information from an Access Service Deliverer to a PSD following the customer's use of a Carrier's Access Override Code and supports the C515:2005 Pre-selection Industry Code.
This document should be read in conjunction with:
C515:2005 Pre-selection
G597:2005 Pre-selection Operations Manual
G599:2005 Pre-selection IT Specification
An Industry Operations List is also available for download to facilitate communication among Service Providers.
Industry Operations Lists
G599:2005 Pre-selection IT Specification
G599:2005 (.pdf, 372KB)
Revised to be a stand alone document and to accommodate the new provisions of C515:2005 Pre-selection Industry Code. Defines the operational arrangements for the implementation of pre-selection processes between carriers and CSPs described in the C515:2005 Pre-selection Industry Code.
There was a limited revision of the Guideline in 2005 to modify clauses affected by changes to fair trading legislation in New South Wales and Victoria.
This document should be read in conjunction with:
G597:2005 Pre-selection Operations Manual
G598:2003 Pre-selection Billing Information Specification
An Industry Operations List is also available for download to facilitate communication among Service Providers.
G600:2010 Allocation of Eligible Party Identification Codes
Defines the arrangements to allow Eligible Parties to apply for Communications Alliance Eligible Party Identification Codes and the Communications Alliance processes for the allocation and publication of those codes.
Revision
A minor revision was conducted in 2010 to provide guidance on the process for management of unused or surrendered Eligible Party Identification Codes.
G602.1:2009 Local Number Portability IT Specifications and Operations Manual Part 1 - General, Give Back and Ported Local Number Register Processing
Defines the General, Give Back and Ported Local Number Register Processing operational arrangements and the IT Specifications for the implementation of Local Number Portability processes between Carriers and CSPs described in the C540:2007 Local Number Portability Industry Code.
G602.2:2007 Local Number Portability IT Specifications and Operations Manual Part 2 - Category A Processing
Defines the Category A Processing operational arrangements and the IT Specifications for the implementation of Local Number Portability processes between Carriers and CSPs described in the C540:2007 Local Number Portability Industry Code.
G602.3:2007 Local Number Portability IT Specifications and Operations Manual Part 3 - Category B Processing
Defines the Category B Processing operational arrangements and the IT Specifications for the implementation of Local Number Portability processes between Carriers and CSPs described in the C540:2007 Local Number Portability Industry Code.
G602.4:2007 Local Number Portability IT Specifications and Operations Manual Part 4 - Category C Processing
Defines the Category C Processing operational arrangements and the IT Specifications for the implementation of Local Number Portability processes between Carriers and CSPs described in the C540:2007 Local Number Portability Industry Code.
G602.5:2007 Local Number Portability IT Specifications and Operations Manual Part 5 - Category D Processing Defines the Category D Processing
Defines the Category D Processing operational arrangements and the IT Specifications for the implementation of Local Number Portability processes between Carriers and CSPs described in the C540:2007 Local Number Portability Industry Code.
G603:2004 Local Number Portability IT Test Strategy
Defines the framework for testing of IT Specifications associated with G602:2003 Local Number Portability Operations Manual and IT Specification Industry Guideline
G604:2002 MNP Ongoing Test Plan for Voice Fax and Data Services
G604:2002 defines the ongoing MNP specific testing recommended to be performed by new PSDs and Mobile Carriers.
Reconfirmation
The Guideline was reconfirmed in 2006 and the next review is scheduled to occur in August 2011.
G608:2004 EIE Infrastructure Common Network Specification
Specifies the requirements of the EIEnet to provide interconnectivity which facilitates electronic information exchange between participants.
G612:2003 Customer Requested Barring
Defines the customer requested blocking of access from a customer's telephone service to a Carrier's or a Carriage Service Provider's service offering.
G613.1:2004 Local Number Portability IT Test Plan Part 1
G613.1:2004 (.pdf, 411 KB)Provides the basis of the framework for testing general LNP functionality and new participants to LNP.
G613.2:2004 Local Number Portability IT Test Plan Part 2 - Category A
Provides the basis of the framework for testing LNP functionality for Category A processes and new participants to LNP.
G613.3:2004 Local Number Portability IT Test Plan Part 3 - Category B
Provides the basis of the framework for testing LNP functionality for Category B processes and new participants to LNP.
G613.4:2004 Local Number Portability IT Test Plan Part 4 - Category C
Provides the basis of the framework for testing LNP functionality for Category C processes and new participants to LNP.
G613.5:2004 Local Number Portability IT Test Plan Part 5 - Category D
Provides the basis of the framework for testing LNP functionality for Category D processes and new participants to LNP.
G614:2003 Integration Testing Strategy for ACIF C515:2002 Pre-Selection
Defines the framework for the testing of IT Specifications prior to the implementation of AC515:2005 Pre-selection Code and associated Guidelines.
G615:2003 Inter-carrier Test Plan for ACIF C515:2003 Pre-Selection
Specifies the detailed IT Test Plans required to be successfully completed prior to the implementation of C515:2005 Pre-selection Industry Code and associated Guidelines
G621:2004 EIE Compliance Standards
Identifies the EIE Compliance Standards and introduces and explains the steps required for an Application Provider to setup an application using EIE infrastructure.
G622:2004 EIE Administration Node Connectivity Testing
Provides the basis of the framework for new Participants to undertake successful EIE connectivity testing with the EIE Administration Node.
G636:2007 Accuracy of Geographic Numbering Records
This Guideline provides guidance to CSPS on how to obtain geographic number allocation data for charging and routing purposes and how to apply to change the data in the Register of Allocated Numbers (called ‘NUMB’) for numbers incorrectly issued to customers, to ensure the accuracy of geographic numbering records.
G643:2011 Mobile Location Information (MoLI) Processes for the Emergency Call Service
Describes the processes to be used by Mobile Carriers to provide an Emergency Service Organisation (ESO) with the location information of a mobile device in response to an ESO request about an Emergency Call.
This form (.docx, 16KB) is based on Appendix A of G643:2011 and can be used by an ESO to create its own form for requests for mobile locaiton information for an emergency call.
G645:2011 Fibre Ready Pit and Pipe Specification for Real Estate Development Projects
The Guideline is designed to:
- outline the minimum standard for Telecommunications pit and pipe installation within Real Estate Development Project to be considered a Fibre Ready Facility;
- describe recommended processes for the design and installation of pit and pipe facilities for use in the deployment of Optical Fibre Lines in a Real Estate Development Project; and
- describe the recommended materials used in the design and installation of pit and pipe facilities.