Voice over IP – VoIP
References to ACIF in this section indicate that the work commenced before 1 September 2006. VoIP activities continue under Communications Alliance.
VoIP Service Providers Guide and Customer BookletCommunications Alliance has published the following two documents to assist users and providers of VoIP services: the ‘So you want a VoIP service?’ Customer Booklet (PDF) (Word) The ‘So you want a VoIP service?’ Customer Booklet (now in its second reprint) is designed to assist consumers and small businesses who are considering a VoIP service for their home or office. The booklet takes readers through “The seven steps to VoIP” under the following chapter headings:
The VoIP Service Provider Guide is a companion document to the Communications Alliance ‘So you want a VoIP phone service?’ Customer Booklet. This Guide provides assistance to VoIP Service Providers in understanding the types of responses to customers’ questions. The Service Provider Guide covers the following areas:
Communications Alliance VoIP ProjectsThe following projects have been completed under Communications Alliance:
Discussion paper on Quality of Service for VoIP interconnectivityACIF released a discussion paper on Quality of Service (QoS) VoIP Service Interconnectivity for public comment from 22 March 2006. To further identify the steps that need to be taken by the industry to resolve QoS issues, ACIF sought submissions in response to the questions and matters for comment raised in the paper. Market Clarity analysts Shara Evans and Richard Chirgwin were commissioned to write the discussion paper. QoS issues have been identified as one of the major concerns relating to VoIP, and are particularly complex because of the level of coordination required between VoIP providers. Compliance ManualCommunications Alliance has released a Compliance Manual which has been developed exclusively for members and contains a special chapter for VoIP providers. The manual is designed to assist our members with their Code compliance activities and is targeted particularly at those companies that are new to the regulatory environment and have yet to understand their obligations. The manual provides Communications Alliance members with a suite of templates that can be used to assess an organisation’s compliance against specific Communications Alliance codes. Communications Alliance members should contact Communications Alliance's Compliance and Policy Manager for further information, or to request a copy. Fact Sheets for VoIP ProvidersCustomer Information Emergency Services VoIP Security Guide to VoIP Terms Communications Alliance VoIP forumsAn ACIF forum was held in December 2004 on VOIP – Self-Regulatory Initiatives. The 2nd VoIP Forum: Identifying the Missing Links was held in December 2005. The 3rd Annual VoIP Forum - Headlining VoIP was held on 13 December 2006. Background on VoIPVoice over Internet Protocol services or VoIP as it is commonly called, also known as IP Telephony and Internet Telephony, rightly or wrongly as distinctions do exist, is the use of IP technology for voice services. The increased take up of broadband services, the availability of relevant equipment and software and the increasing number of service providers offering products to the residential market are all factors that have resulted in VoIP being high on the agenda for the telecommunications industry. An online directory of Australian consumer, business and wholesale VoIP service providers can be found at www.marketclarity.com.au/voip. The directory provides a comprehensive and current listing of providers by service type with links to the providers websites |
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